Get Security Help Now

Once you suspect potentially fraudulent activity, you must take action to safeguard your personal and account information. Review our examples and suggested next steps below. We also encourage you to review our recommended best practices for handling your account information.

Issue

Example

Next Steps

Paychex Package

There was a problem with my Paychex package delivery.

Contact your Paychex service provider.

Learn more about how we protect your information.

Online Accounts

I have questions about user accounts, application access, or settings.

Communications

I received a suspicious telephone call, text message, email, or letter from someone who claimed to be from Paychex.

Computer Viruses

I clicked on a link in a suspicious email.

I gave out my online account information.

My anti-virus software notified me that I had a virus.

Contact an information technology professional to have your computer reviewed.

If you believe the virus affects your Paychex account, please contact your Paychex service provider.

Learn how to help reduce future risks to your online information.