Client Service Model
At Paychex, our client service model is centered on the principles of dedicated service, with flexibility and customization. We support over a half million businesses across the country with national programs that provide unparalleled opportunities for business performance, employee growth, and leadership. Our company culture is focused on your bottom-line savings, resulting in profits for you and proving the success of our model.
Dedicated One-On-One Service
A highly-trained Paychex representative is assigned to manage every client account. Easily connect with one of our professionals who have the knowledge and familiarity to address your unique needs as they arise.
Professional Service Teams
Our dedicated representatives are supported by local teams of specialized experts. Their disciplines include payroll, tax and labor compliance, hiring and separation, training and performance, safety and health, benefits and insurance, and other areas that are important to your business success.
From implementation through ongoing support, Paychex service professionals are available right on-site, based on your unique needs.
Depending on the services selected, implementation typically takes less than three weeks. Every new client starts with an introductory call where the project definition and client expectations are established. Account managers also establish team roles and assignments, and your input is solicited as each milestone is met.