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Customer Service Jobs

Our team of 7,000 customer service professionals is ready to answer questions and ensure a smooth onboarding experience for our customers — over the phone, through chat, or in online meetings.

Employee Benefits

Paychex offers a wide variety of benefits, training, wellness programs, and tools to help employees with their physical, emotional, financial, and career well-being, including:

  • An award-winning wellness program that includes wellness challenges, on-site health screenings, health coaching, and more. 
  • Competitive medical, dental and vision coverage. 
  • College tuition reimbursement for full- and part-time employees. 
  • Higher education scholarships for children of employees. 
  • Up to six weeks of paid family leave for employees to care for a new baby or sick family member.
  • The Paychex CARE program, which allows employees to support colleagues in need through our PTO bank and/or via monetary donations.
  • A dedicated Safety & Ergonomics program that provides employees with the training, tools, and tips to make their work areas comfortable and safe.

Celebrating Our Service STARs

At Paychex, we empower our employees to find new pathways to success, and take pride in recognizing our teams for a job well done. That’s why we’ve created the annual service STARs program.

Paychex offers so many opportunities and there is always someone there to help you move forward in whatever way you choose.

Nelson R
Service Specialist, SMB Onboarding

Making a Difference

At our core, Paychex is a service company. Our employees’ commitment to service is evident not only in how they take care of our customers and support their colleagues, but also in how they care for our communities. That’s why Paychex offers our employees up to eight hours of paid time off per calendar year to volunteer with an approved 501(c)(3) organization.

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Featured Accolades

Award Top 125 Training Winner
2021 World's Most Ethical Companies Logo
Paychex was named a 2021 Stevie® Award silver winner for the Most Valuable COVID-19 Response by a Business Development Team.

Join Our Service Team

Explore all customer service opportunities at Paychex.