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Security Statement

A Commitment to Security

We are all responsible in some way for the safety and security of our personal and account information, and we're making it a top priority. What follows is a brief overview of how we undertake this responsibility and then some easy-to-follow tips you can use to heighten the security of your accounts and personal information.

Our Part
Paychex, Inc. is committed to protecting the security and integrity of our customer information through procedures and technologies designed for this purpose. Here are some of the things we do with our technology and our internal training to ensure that your information in our systems is protected:

  • We maintain polices and procedures covering the physical security of our workplaces, systems and records.
  • Our physical, electronic, and procedural safeguards are built on industry recognized best practices.
  • We use technological means such as backup files, virus detection and prevention, firewalls and other computer hardware and software to protect against unauthorized access or alteration to customer data.
  • We encrypt sensitive information that is transmitted over the Internet.
  • We limit employee access to customer information to those who have a business reason to know through formal approval processes, access controls, and internal auditing.
  • We require our employees to take information security awareness training and to apply this training to their job every day.
  • We use advanced technologies for the backup and recovery of customer information.

Your Part
You can help prevent unauthorized access to your account and personal information by following these security tips:

  • Enhanced log in features to protect against identity theft. Your user ID (user name), password, picture, and pin code represent the keys you use to access your account information on our system. Keep these "keys" in your possession only – please protect them as you would your house keys.
  • Follow the password tips that are presented in the user maintenance page when you create a new password. That way no one else will be able to guess your password.
  • When you have been viewing your account or performing any other transaction online, make sure that you use the "Log Out" button when you are finished, then close your browser completely. This ensures that no one can use the computer after you and see your account information.
  • If you believe that an unauthorized person has accessed your account, let us know as soon as possible by contacting your Paychex representative.

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Call Paychex 800-322-7292 
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