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Paychex support

Paychex support for our current clients

Connect with a U.S. based service specialist for help with your Paychex HR, payroll, and employee benefits solutions — when and how you want it.

Additional Help Options

Help with Paychex Flex

Log in to Paychex Flex®, then click the question mark icon at the bottom right.

Read our Paychex Flex FAQ.

Contact Us

To reach Paychex customer service,
call 833-299-0168

Are you an employee of a Paychex customer?

In order to keep your information safe, Paychex support staff may not be authorized to speak with our clients’ employees, depending on the situation. For this reason, we ask that you please contact your employer or on-site administrator before contacting Paychex.

Paychex Flex frequently asked questions

Here you'll find answers to common questions about logging into and accessing information in Paychex Flex® and making adjustments to your employer-sponsored Paychex 401(k) retirement plan.

  • Logging in

    Logging in

    How do I create a Paychex Flex login?

    To create a Paychex Flex login, please follow these instructions:

    1. Go to paychexflex.com
    2. Click the Sign-Up link.
    3. Enter the personal information requested and click Continue.
      • Note: A mobile phone capable of receiving text messages should be selected for Primary Telephone. If not available, enter a direct phone line (no extension).
    4. Verify the information entered and click Yes if accurate.
    5. Select and answer the security questions.
    6. Select a security option.
    7. Create a username.

    Check your email for a message to verify your Paychex Flex account.

    How do I log into Paychex Flex?

    Having trouble logging into Paychex Flex? Follow these instructions:

    1. Go to paychexflex.com
    2. Enter your username and click Next.
    3. Enter your password and click Next.
    4. Provide additional information based on your personal security settings.
    How do I reset my Paychex Flex login password?

    Looking to change or update your Paychex Flex password? Follow these instructions:

    1. Go to paychexflex.com
    2. Under My Account, select My Profile.
    3. Select User.
    4. Click Edit.
    5. Change your password and click Save to complete.
  • Accessing information in Paychex Flex

    Accessing information in Paychex Flex

    How do I get my pay stub from Paychex?

    Looking to view or print your pay stub from Paychex? Follow these instructions:

    1. Go to paychexflex.com
    2. Find the Check Stubs tile in the middle of the screen.
    3. To view all check stubs, click View All.
    4. To download as a PDF, check the boxes of the check stub(s) you wish to view and click View PDF.
    How do I change my phone number in Paychex Flex?

    Looking to change or update your Paychex Flex phone number? Follow these instructions:

    1. Go to paychexflex.com
    2. Under My Account, select My Profile.
    3. Select User.
    4. Click Edit.
    5. Change your phone number and click Save to complete.
    How do I access the Paychex direct deposit form?

    To enroll in direct deposit, make changes to your direct deposit bank accounts, adjust direct deposit amounts, and more, download the Paychex Direct Deposit Form.

     

  • Updating Paychex Retirement Information

    Updating Paychex Retirement Information

    How do I take a loan or withdraw funds from my 401(k) plan?

    If you qualify to take a loan or distribution from your 401(k) plan, you can easily initiate the process on paychexflex.com.

    How do I take out a 401(k) loan?

    To take out a 401(k) loan, the following criteria should generally be met: the plan must allow for loans, you must be actively employed with the company that sponsors the plan, your pre-tax account balance must be greater than $1,000, and your total vested balance must be greater than $2,105.26.

    Looking to request a 401(k) loan? Follow these instructions:

    1. Log into paychexflex.com and select My Retirement.
    2. Select Loans.
    3. View your available options and request a loan.
    How do I take a 401(k) distribution?

    In general, to take a distribution you must meet a qualifying event.  In accordance with the IRS, the following are a list of qualifying events:

    • Termination of employment
    • Termination of the 401(k) plan by your employer
    • Reaching age 59.5
    • Incurring a term of disability which is expected to last 12 months or greater
    • Death of the plan participant

    Looking to request a 401(k) distribution? Follow these instructions:

    1. Log into paychexflex.com and select My Retirement.
    2. Select Distributions.
    3. View your available options and request a distribution.
    How do I enroll in an employer-sponsored Paychex 401(k) retirement plan?
    1. Log into paychexflex.com and select My Retirement.
    2. When the Start Your Retirement Plan tile displays, click Get Started.
    3. Under Start My Enrollment, select Enroll Now.
    4. Follow the remaining prompts.
    How do I change my 401(k) contribution amounts?
    1. Log into paychexflex.com or the Paychex Flex mobile app and select My Retirement.
    2. Select Contributions, make the needed edit and then Save.