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Use Our Online Tool to Better Understand Government Funding Programs
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Access vital funding to help your business remain open, continue paying your employees, and recover from unplanned circumstances due to the COVID-19 pandemic.

Paychex has created an easy-to-use online tool that details the specific federal relief programs and refundable credits available through the Families First Coronavirus Response Act (FFCRA) and the Coronavirus Aid, Relief, and Economic Security Act (CARES). The tool includes helpful links to applications and a comparison chart of loan programs (Paycheck Protection Program and the Economic Injury Disaster Loan program) to help you address what would best meet the needs of your current circumstances.

Access the Tool

We recommend discussing these options with your accountant or trusted advisor to determine the best course of action to leverage the incentives available.

Paychex is actively working to help make the PPP loan application process simpler. If you’re a Paychex client, we’re creating a report and ensuring it reflects changes introduced April 2 by the federal government. To utilize the report, your business or your clients’ business must have run payroll with Paychex in 2019.

Paychex support for our current clients

COVID-19 Support for Paychex Customers
Client Admin Support

Find contact information for help with Paychex Flex payroll, time and attendance, health and benefits, and more.

Client Employee Support

Get login help, how to find your W-2 and a listing of support contacts for your retirement accounts and FSA questions.

Paychex Flex login help

Get help setting up your login as well as help troubleshooting login problems.

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Find a Paychex location

We have 100+ office locations across the U.S. Find one near you.

Looking for help?

Log in to Paychex Flex®, then click the question mark icon at the bottom right.

To reach Paychex customer service, call 833-299-0168

Are you an employee of a Paychex customer?

In order to keep your information safe, Paychex support staff may not be authorized to speak with our clients’ employees, depending on the situation. For this reason, we ask that you please contact your employer or on-site administrator before contacting Paychex.