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Client Employee Support Options

*For your security, please do not submit confidential information via email

Support during COVID-19

I need help with:

Paychex Flex Login Help

Retirement Services Help

Online or Web

Access your Paychex Flex account & chat with a live representative 24/7 or review our FAQs to find answers to common questions about making adjustments to your employer-sponsored Paychex 401(k) retirement plan.

Flexible Spending Account Help


Hours of Operation
Mon - Fri, 8:00 am - 8:00 pm ET

Email us

Employee Forms

Direct Deposit Sign Up/Change Form (PDF)

Enroll in direct deposit or make changes such as removing bank accounts, adjusting the amounts deposited between them and a payroll debit card, and more.

Skylight PayOptions Program (PDF)

Fill out this form to enroll in the Skylight PayOptions Program and to receive a Skylight ONE® Prepaid MasterCard®.

Haven't Received Your W-2?

Learn the next steps to take if you haven’t received your W-2 information for tax filing.

Access Your W-2 in Paychex Flex

Learn the next steps to take if you haven’t received your W-2 information for tax filing.

Looking For Your W-2?

The Skylight ONE Prepaid MasterCard is issued by BofI Federal Bank pursuant to a license by MasterCard International Incorporated. Funds loaded to Skylight ONE Card accounts are held at BofI Federal Bank, Member FDIC. Skylight Financial, Inc., a TSYS® Company, is a registered agent of BofI Federal Bank. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787. Use this card everywhere Debit MasterCard is accepted. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. All other trademarks and service marks are the property of their respective owners. ©2014 Total System Services, Inc.® All rights reserved.