Employee Support Options
*For your security, please do not submit confidential information via email
I need help with:
Paychex Flex Login Help
Paychex HR PEO Help
Paychex HR PEO - Paychex Flex
(800) 741 - 6277
Hours of Operation
Mon – Fri, 8:00 am - 8:00 pm ET
Paychex HR PEO - Paychex Oasis
(800) 822-8704
Hours of Operation
Mon – Fri, 8:00 am - 8:00 pm ET
Paychex HR PEO - Paychex Oasis Onboarding
Complete your I-9 and other new hire paperwork
To onboard, please log on to our Electronic Onboarding System.
Retirement Services Help
Online or Web
Access your Paychex Flex account & chat with a live representative 24/7 or review our FAQs to find answers to common questions about making adjustments to your employer-sponsored Paychex 401(k) retirement plan.
Flexible Spending Account Help
Employee Forms
Direct Deposit Sign Up/Change Form (PDF)
Enroll in direct deposit or make changes such as removing bank accounts, adjusting the amounts deposited between them and a payroll debit card, and more.
Skylight PayOptions Program (PDF)
Fill out this form to enroll in the Skylight PayOptions Program and to receive a Skylight ONE® Prepaid MasterCard®.
Learn the next steps to take if you haven’t received your W-2 information for tax filing.
Access Your W-2
Learn the next steps to take if you haven’t received your W-2 information for tax filing.