Coronavirus Help Center
Coronavirus Help Center – tools to help you navigate today's challenges and opportunities.

Client Employee Support Options

*For your security, please do not submit confidential information via email

Support during COVID-19

Paychex Flex Login Help

Retirement Services Help

Online or Web

Access your Paychex Flex account & chat with a live representative 24/7.


Hours of Operation
Mon - Fri, 8:00 am - 8:00 pm ET

Flexible Spending Account Help


Hours of Operation
Mon - Fri, 8:00 am - 8:00 pm ET

Employee Forms

Direct Deposit Sign Up/Change Form (PDF)

Enroll in direct deposit or make changes such as removing bank accounts, adjusting the amounts deposited between them and a payroll debit card, and more.

Skylight PayOptions Program (PDF)

Fill out this form to enroll in the Skylight PayOptions Program and to receive a Skylight ONE® Prepaid MasterCard®.

Haven't Received
Your W-2?

Learn the next steps to take if you haven’t received your W-2 information for tax filing.



Paychex is committed to providing resources to the Spanish-speaking community. To ensure we are providing the most up-to-date and accurate information, some content on this website will be shown in English, and will be provided in Spanish when available.
FORTUNE Future 50 Company

Named a FORTUNE Future 50 Company for Consistent Performance and Continued Innovation

2020 World's Most Ethical Companies Award

2020 World's Most Ethical Companies

Awesome New Tech Award

2019 HR Technology Conference Awesome New Technologies for HR Award

Inc award for best HR outsourcing solution for small business

Best HR Outsourcing Solution for Small Business

Forbes award for the world's most innovative companies 2018

Named one of The World's Most Innovative Companies by Forbes

Brandon Hall Group Award 2019

Brandon Hall Group
Excellence in Technology Award