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Employee Support Options

*For your security, please do not submit confidential information via email

Support during COVID-19

I need help with:

Login Help

Get help setting up your login as well as help troubleshooting login problems:

Paychex Flex Instructions    FAQs     |     Paychex Oasis Instructions    FAQs

Retirement Services Help

Paychex HR PEO:

Paychex Flex

Access your Paychex Flex account & chat with a live representative 24/7 or review our FAQs.

 

Paychex Oasis

844-627-4015
Email Us

 

Flexible Spending Account Help

 

Paychex HR PEO:

Paychex Oasis
(800) 822-8704

 

Paychex Flex
877-244-1771
Email Us

 

 

Employee Forms

Direct Deposit Sign Up/Change Form (PDF)
Enroll in direct deposit or make changes such as removing bank accounts, adjusting the amounts deposited between them and a payroll debit card, and more.

Skylight PayOptions Paycard
Fill out this form to enroll in the Skylight PayOptions Program and to receive a Skylight ONE® Prepaid MasterCard®.

W-2 Support

Learn the next steps to take if you haven’t received your W-2 information for tax filing.

Onboarding Help

Paychex HR PEO:

Paychex Oasis

To onboard, please log on to our Electronic Onboarding System.

 

COBRA Help

Paychex HR PEO:

Paychex Oasis
(800) 822-8704, Option 1, 2, then 2
Email Us

 

Paychex Flex
(877) 244-1771
Email Us