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Client Employee Support Options

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Support during COVID-19

I need help with:

Paychex Flex Login Help

Retirement Services Help

Online or Web

Access your Paychex Flex account & chat with a live representative 24/7 or review our FAQs to find answers to common questions about making adjustments to your employer-sponsored Paychex 401(k) retirement plan.

Flexible Spending Account Help

877-244-1771

Hours of Operation
Mon - Fri, 8:00 am - 8:00 pm ET

Email us

Employee Forms

Direct Deposit Sign Up/Change Form (PDF)

Enroll in direct deposit or make changes such as removing bank accounts, adjusting the amounts deposited between them and a payroll debit card, and more.

Skylight PayOptions Program (PDF)

Fill out this form to enroll in the Skylight PayOptions Program and to receive a Skylight ONE® Prepaid MasterCard®.

Haven't Received Your W-2?

Learn the next steps to take if you haven’t received your W-2 information for tax filing.

Access Your W-2 in Paychex Flex

Learn the next steps to take if you haven’t received your W-2 information for tax filing.

Looking For Your W-2?