Employee Support Options
*For your security, please do not submit confidential information via email
I need help with:
Paychex Flex Login
Contact your customer representative or contact us through chat
Paychex Oasis Login
Contact your customer representative or call (888) 627–4735
Paychex HR PEO Help
Paychex Flex
(800) 741 - 6277
Hours of Operation
Mon – Fri, 8:00 am - 8:00 pm ET
Paychex Oasis
(800) 822-8704
Hours of Operation
Mon – Fri, 8:00 am - 8:00 pm ET
Paychex Oasis Onboarding
Complete your I-9 and other new hire paperwork
To onboard, please log on to our Electronic Onboarding System.
Retirement Services Help
Access your Paychex Flex account to access our Help Center, chat with a representative 24/7, or browse our FAQs for answers regarding your Paychex 401(k) plan.
Paychex HR PEO
Paychex Flex
Access your Paychex Flex account & chat with a live representative 24/7 or review our FAQs.
Paychex Oasis
Flexible Spending Account Help
877-244-1771
Hours of Operation
Mon - Fri, 8:00 am - 8:00 pm ET
PaychexBenefitAccount@paychex.com
Paychex HR PEO
Paychex Flex
Paychex Oasis
Employee Forms
Direct Deposit Sign Up/Change Form (PDF) / Spanish Version
Enroll in direct deposit or make changes such as removing bank accounts, adjusting the amounts deposited between them and a payroll debit card, and more.
Skylight PayOptions Program (PDF)
Fill out this form to enroll in the Skylight PayOptions Program and to receive a Skylight ONE® Prepaid MasterCard®.
Learn the next steps to take if you haven’t received your W-2 information for tax filing.
W-2 Support
Learn the next steps to take if you haven’t received your W-2 information for tax filing.
Employee Onboarding Help
COBRA Help
Paychex HR PEO
Paychex Flex
(877) 244-1771
APC_COBRA@paychex.com
Paychex Oasis
(800) 822-8704, Option 1, 2, then 2
PEO_COBRA@paychex.com