Employee Support Options
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I need help with:
Login Help
Get help setting up your login as well as help troubleshooting login problems:
Paychex Flex Instructions FAQs | Paychex Oasis Instructions FAQs
Retirement Services Help
Paychex HR PEO:
Paychex Flex
Access your Paychex Flex account & chat with a live representative 24/7 or review our FAQs.
Paychex Oasis
844-627-4015
Email Us
Flexible Spending Account Help
Employee Forms
Direct Deposit Sign Up/Change Form (PDF)
Enroll in direct deposit or make changes such as removing bank accounts, adjusting the amounts deposited between them and a payroll debit card, and more.
Skylight PayOptions Paycard
Fill out this form to enroll in the Skylight PayOptions Program and to receive a Skylight ONE® Prepaid MasterCard®.
W-2 Support
Learn the next steps to take if you haven’t received your W-2 information for tax filing.
Onboarding Help
COBRA Help
Paychex HR PEO:
Paychex Oasis
(800) 822-8704, Option 1, 2, then 2
Email Us
Paychex Flex
(877) 244-1771
Email Us