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Use Our Online Tool to Better Understand Government Funding Programs
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Access vital funding to help your business remain open, continue paying your employees, and recover from unplanned circumstances due to the COVID-19 pandemic.

Paychex has created an easy-to-use online tool that details the specific federal relief programs and refundable credits available through the Families First Coronavirus Response Act (FFCRA) and the Coronavirus Aid, Relief, and Economic Security Act (CARES). The tool includes helpful links to applications and a comparison chart of loan programs (Paycheck Protection Program and the Economic Injury Disaster Loan program) to help you address what would best meet the needs of your current circumstances.

Access the Tool

We recommend discussing these options with your accountant or trusted advisor to determine the best course of action to leverage the incentives available.

Paychex is actively working to help make the PPP loan application process simpler. If you’re a Paychex client, we’re creating a report and ensuring it reflects changes introduced April 2 by the federal government. To utilize the report, your business or your clients’ business must have run payroll with Paychex in 2019.

How to find your W-2

How do I access W-2s in Paychex Flex®?

I can't log in to see my W-2 online.

  • Make sure you are logging in to paychexflex.com (site redirects to myapps.paychex.com). Using a bookmark(s) of the Paychex Flex login site may lead to issues with signing in.
  • Use Chrome/Firefox for the best user experience and make sure you have the Minimum System Requirements.
  • Forgot your password or username? No worries! Just click the Forgot Username or Password link on the Paychex Flex login page and we’ll guide you through it.

I’m logged into Paychex Flex, but I can’t see my W-2.

  • Use Chrome/Firefox for the best user experience.
  • Simple troubleshooting step: Clear cookies and cache.
  • Looking for your W-2/1099? Generally, they will be available online in mid-January.

I’m logged into Paychex Flex, but I can’t see my latest check stub.

  • It may not be available until the date of the check.

I’m not able to register for my online account.

  • Have you been paid yet? It’s easiest to register after you’ve received your first paycheck.
  • Check with your employer to confirm all personal information is correct, especially name, address, date of birth, and social security number.
  • Check out this video for a walk through of the registration process on a computer.

I’m not receiving my verification code through text or call.

  • You can retry the verification code or change delivery method to select receiving calls instead of text. You can also select another phone number stored on the account.

I’ve tried everything suggested, but I still need help.

  • We’re here for you! Click the question mark at the bottom right of your Flex login screen to chat with one of our friendly agents.

Haven't Received Your W-2?

My former employer hasn’t sent me my W-2 yet, and Paychex prepared my checks. Can you send me my W-2?

Paychex is unable to provide you with your W-2 for the following reasons:

  • Our contract is with your employer and we can only take action at the direction of your employer.
  • The law states that it is the employer's responsibility to provide W-2s to employees.
  • It’s your employer’s responsibility to verify that all documents generated by Paychex represent the wages you actually received. Paychex has no way to verify this information.

How can I have my W-2 sent to me?

Our general suggestions are:

  • Make every attempt to contact your employer.
  • Try to locate your last pay stub because it could be helpful.
  • If it's after mid-February, you can contact the IRS for instructions on how to proceed. Use the phone number in your Form 1040 booklet, or call 1-800-829-1040.

The IRS will offer to complete a form and send it to your employer requesting that a W-2 be sent to you. To do this, the IRS will need the following information:

  • Your name, address, phone number, and social security number.
  • Your employer's name, address, and phone number.
  • Dates of your employment within the tax year.
  • Your year-to-date estimate of wages earned.
  • Your year-to-date estimate of federal income tax withheld.

If your employer does not respond to this request, the IRS will issue you a substitute Form W-2 based on the information you've provided them. You can then use this form to complete your personal tax return.