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a screenshot of w2 documents on the paychex flex portal

Save Time With 24/7 Access to W-2s

Make the process of distributing annual tax forms more efficient by providing employees online, self-service access. If you decide only to provide the forms online, make sure your employees are registered for the appropriate Paychex platform below. The forms are also available for you to print.

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Register For a Paychex Flex Account

Did you know that you can have access to your important HR and payroll data at your fingertips anywhere, anytime? Through the self-service capabilities we’ve built into our application, Paychex Flex®, you can perform some of the most common tasks yourself on-the-go and on any device.

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Frequently Asked Questions Regarding Your W-2 in Paychex Flex

  • I can’t log in to Paychex Flex to see my W-2 online.

    I can’t log in to Paychex Flex to see my W-2 online.

     

    • Make sure you are logging in to paychexflex.com (the site redirects to myapps.paychex.com). Using a bookmark(s) of the Paychex Flex login site may lead to issues with signing in.
    • Use Chrome/Firefox for the best user experience and make sure you have the Minimum System Requirements.
    • Forgot your password or username? No worries! Just click the Forgot Username or Password link on the Paychex Flex login page and we’ll guide you through it.
  • I’m logged into Paychex Flex, but I can’t see my W-2.

    I’m logged into Paychex Flex, but I can’t see my W-2.

     

    • Use Chrome/Firefox for the best user experience.
    • Simple troubleshooting step: Clear cookies and cache.
    • Looking for your W-2/1099? They will be available online in January.
    • If you aren’t able to access your W-2/1099 online in Paychex Flex and you haven’t received a paper copy, you should make every attempt to contact your employer to request it.
  • I’m logged into Paychex Flex, but I can’t see my latest check stub.

    I’m logged into Paychex Flex, but I can’t see my latest check stub.

     

    • It may not be available until the date of the check.
  • I’m not able to register for my Paychex Flex account.

    I’m not able to register for my Paychex Flex account.

     

    • Have you been paid yet? It’s easiest to register after you’ve received your first paycheck.
    • Check with your employer to confirm all personal information is correct, especially name, address, date of birth, and social security number.
    • Check out this walkthrough of the registration process on a computer.
  • I’m not receiving my Paychex Flex verification code through text or call.

    I’m not receiving my Paychex Flex verification code through text or call.

     

    • You can retry the verification code or change the delivery method to select receiving calls instead of text. You can also select another phone number stored on the account.
  • I’ve tried everything suggested, but I still need help with Paychex Flex.

    I’ve tried everything suggested, but I still need help with Paychex Flex.

     

    • We’re here for you! Click the question mark at the bottom right of your Paychex Flex login screen to chat with one of our friendly agents.
  • My former employer hasn’t sent me my W-2 yet, and Paychex prepared my checks. Can you send me my W-2?

    My former employer hasn’t sent me my W-2 yet, and Paychex prepared my checks. Can you send me my W-2?

     

    Paychex Flex

    Your employer is responsible for providing you with your W-2. You should make every attempt to contact your former employer to request it.

    If your former employer used Paychex as its payroll in 2021 and has an active account with Paychex Flex, you may be able to sign into your account on Paychex Flex to access your 2021 W-2 online beginning January 7, 2022.

    • Log in to Paychex Flex.
    • From the Dashboard, select Tax Documents.
    • Click the PDF icon to View All.
    • Click the name of the tax document you want to see.
    • Click View PDF.

    Otherwise, Paychex is unable to provide you with your W-2 for the following reasons:

    • Our contract is with your employer, and we can only act at the direction of your employer.
    • The law states that it is the employer's responsibility to provide W-2s to employees.
    • It’s your employer’s responsibility to verify that all documents generated by Paychex represent the wages you actually received. Paychex has no way to verify this information.
  • How can I have my W-2 sent to me?

    How can I have my W-2 sent to me?

    Our general suggestions are:

    • Make every attempt to contact your employer.
    • Try to locate your last pay stub because it could be helpful.
    • If it's after mid-February, you can contact the IRS for instructions on how to proceed. Use the phone number in your Form 1040 booklet, or call 1-800-829-1040.

    The IRS will offer to complete a form and send it to your employer requesting that a W-2 be sent to you. To do this, the IRS will need the following information:

    • Your name, address, phone number, and social security number.
    • Your employer's name, address, and phone number.
    • Dates of your employment within the tax year.
    • Your year-to-date estimate of wages earned.
    • Your year-to-date estimate of federal income tax withheld.

    If your employer does not respond to this request, the IRS will issue you a substitute Form W-2 based on the information you've provided them. You can then use this form to complete your personal tax return.

Register For a Paychex Oasis Account

Make it simple to access W-2s and other important HR and payroll data through Paychex Oasis. Visit Paychex Oasis site to get started, answer a few questions, and you'll be ready to take advantage of all our secure technology platform has to offer.

An employee signing up for a Paychex Oasis account

Frequently Asked Questions Regarding Your W-2 in Paychex Oasis

  • I can't log in to Paychex Oasis to see my W-2 online.

    I can't log in to Paychex Oasis to see my W-2 online.

     

    • Make sure you are logging in to portal.oasisassistant.com.
    • Forgot your password or username? No worries! Just click the Need Help Logging In? link on the Paychex Oasis login page and we’ll guide you through it.
  • I’m logged into Paychex Oasis, but I can’t see my W-2.

    I’m logged into Paychex Oasis, but I can’t see my W-2.

     

    • Simple troubleshooting step: Clear cookies and cache.
    • Looking for your W-2/1099? They will be available online in January.
    • If you aren’t able to access your W-2/1099 online in Paychex Oasis and you haven’t received a paper copy, you should make every attempt to contact your employer to request it.
  • I’m logged into Paychex Oasis, but I can’t see my latest check stub.

    I’m logged into Paychex Oasis, but I can’t see my latest check stub.

    • It may not be available until the date of the check.
  • I’m not able to register for my Paychex Oasis account.

    I’m not able to register for my Paychex Oasis account.

     

    • Have you been paid yet? It’s easiest to register after you’ve received your first paycheck.
    • Check with your employer to confirm all personal information is correct, especially name, address, date of birth, and social security number.
    • Paychex Oasis Registration instructions. Spanish instructions are also available.
  • I’m not receiving my Paychex Oasis verification code through text or call.

    I’m not receiving my Paychex Oasis verification code through text or call.

     

    You can retry the verification code or change the delivery method to select receiving calls instead of text. You can also select another phone number stored on the account or review our MFA instructional guide.

  • I’ve tried everything suggested, but I still need help with Paychex Oasis.

    I’ve tried everything suggested, but I still need help with Paychex Oasis.

     

    We’re here for you! Contact our W-2 hotline at 866−641−8699 for additional support.

  • My former employer hasn’t sent me my W-2 yet, and Paychex prepared my checks. Can you send me my W-2?

    My former employer hasn’t sent me my W-2 yet, and Paychex prepared my checks. Can you send me my W-2?

    Paychex Oasis

    Your employer is responsible for providing you with your W-2. You should make every attempt to contact your former employer to request it.

    If your former employer used Paychex as its payroll in 2021 and has an active account with Paychex Oasis, you may be able to sign into your account on Paychex Oasis to access your 2021 W-2 online beginning January 6, 2023.

    • Log in to Paychex Oasis.
    • From the Dashboard, select Compensation.
    • Then select Tax Statements
    • Select the correct Year and press the download icon to the right
    • Open and view PDF.

    If you are unable to access the system, contact our W-2 hotline at 866−641−8699 for additional support.

  • How can I have my W-2 sent to me?

    How can I have my W-2 sent to me?

    Our general suggestions are:

    • Make every attempt to contact your employer.
    • Try to locate your last pay stub because it could be helpful.
    • If it's after mid-February, you can contact the IRS for instructions on how to proceed. Use the phone number in your Form 1040 booklet, or call 1-800-829-1040.

    The IRS will offer to complete a form and send it to your employer requesting that a W-2 be sent to you. To do this, the IRS will need the following information:

    • Your name, address, phone number, and social security number.
    • Your employer's name, address, and phone number.
    • Dates of your employment within the tax year.
    • Your year-to-date estimate of wages earned.
    • Your year-to-date estimate of federal income tax withheld.

    If your employer does not respond to this request, the IRS will issue you a substitute Form W-2 based on the information you've provided them. You can then use this form to complete your personal tax return.