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Use Our Online Tool to Better Understand Government Funding Programs
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Access vital funding to help your business remain open, continue paying your employees, and recover from unplanned circumstances due to the COVID-19 pandemic.

Paychex has created an easy-to-use online tool that details the specific federal relief programs and refundable credits available through the Families First Coronavirus Response Act (FFCRA) and the Coronavirus Aid, Relief, and Economic Security Act (CARES). The tool includes helpful links to applications and a comparison chart of loan programs (Paycheck Protection Program and the Economic Injury Disaster Loan program) to help you address what would best meet the needs of your current circumstances.

Access the Tool

We recommend discussing these options with your accountant or trusted advisor to determine the best course of action to leverage the incentives available.

Paychex is actively working to help make the PPP loan application process simpler. If you’re a Paychex client, we’re creating a report and ensuring it reflects changes introduced April 2 by the federal government. To utilize the report, your business or your clients’ business must have run payroll with Paychex in 2019.

Privacy & Security

A Commitment to Privacy and Security

At Paychex, the safety and security of your personal and account information are among our top priorities.

View Our Active Security Notifications

How we protect you

Our Part: How Paychex Protects You

We help keep your personal and account information secure by adhering to best practices in:

  • Privacy
    Your privacy and the privacy of the information you provide is important to us. We use reasonable care to protect your data from loss, misuse, unauthorized access, disclosure, alteration, and untimely destruction. We do not grant access to personal information about you except as otherwise set forth in our privacy policy. We do not share or sell personal information collected on the site with any third parties for their own marketing purposes. 

  • Technology
    We help protect against unauthorized access and alteration to customer data through the use of malware detection and prevention, firewalls, and other industry-standard technologies. Paychex encrypts sensitive information transmitted online and uses advanced technologies for information backup and recovery.

  • Employee Training
    Only authorized personnel have access to confidential information. We require our employees to have information security training and implement these practices every day.

  • Physical and Workplace Safety
    We abide by industry best practices, policies, and procedures regarding the security of our workplaces, systems, and records.

  • Employee Security
    Our commitment to security starts with employees who are well-trained on how to prevent, protect, and respond to safety and security issues. We regularly train our teams on cyber and physical security, data and asset protection, and how to respond to an active threat – to protect our clients, their data, our physical locations, and each other. We also keep an eye on things for added protection. Our security team proactively monitors the areas near our physical locations to watch for weather and security-related incidents that may impact those locations, our employees, and the clients we serve. And we provide safety and security coverage for our employees traveling domestically and abroad for business, to promote a safe and secure working environment regardless of where they travel.
Keeping your online info secure

Your Part: Keep Your Information Secure

Know what to look for and do when it comes to the safety and security of your information, employees, and business.

  • Recognize Potential Risks
    We urge you to take all the necessary precautions when handling and protecting your company hardware, data, employees, and facilities.

  • Use the Highest Level of Authentication Available
    When using any online application that requires a log-in, it is best practice to always leverage the highest level of authentication possible. Multi-Factor Authentication (MFA), available on the Paychex Flex® application across mobile and desktop devices, provides users with an additional layer of protection. While this authentication is an extra step, beyond your user name and password, it authenticates your identity when signing into your account.

  • Use Logout Features
    After viewing your account or performing any transaction online, use the Log Out button when finished, and close your browser completely. This ensures that no one can view your account information after you've logged out.

  • Keep Login Credentials Confidential
    Your user ID, username, password, picture, and/or pin code all represent keys that allow you to access your account information on our system. Do not disclose these credentials to others.

Privacy Policy

Your privacy and the privacy of your information are important to us. We do not share or sell personal information collected on the site with any third parties for their own marketing purposes. 

How to Protect Your Information

Learn how you can protect yourself and your business from phishing scams, and get access to security resources including government agencies, credit bureaus, and consumer organizations.

Security FAQ

Get answers to common security questions, such as what to do when you receive a suspicious email, how Paychex protects your personal information, and whom to contact if you have an issue.

Report a security Issue

If you believe an unauthorized party has accessed your account or information, please contact us immediately.

Looking at code for a security vulnerability

Report a security vulnerability

If you believe you have discovered a vulnerability, we appreciate your help in disclosing it to our Enterprise Data Security team in accordance with this Responsible Disclosure Policy.

View Our Policy
Notification of a security update we are watching out for

Active Security Notifications

If you believe an unauthorized party has accessed your account or information, please contact us immediately.

Once you suspect potentially fraudulent activity, you must take action to safeguard your personal and account information. See what steps you can take to address specific examples, and learn some best practices for handling your account information.



Next Steps

Paychex Package

There was a problem with my Paychex package delivery.

Contact your local Paychex branch.
Payroll support is available 24/7, 365 days per year.

Learn how you can protect your information.

Online Accounts

I have questions about user accounts, application access, or settings.

Contact Paychex Online Product Support (POPS) 8am to 8pm EST: 888-246-7500


I received a suspicious telephone call, text message, email, or letter from someone who claimed to be from Paychex.

Contact your local Paychex branch.
Payroll support is available 24/7, 365 days per year.

Computer Viruses

I clicked on a link in a suspicious email.

I gave out my online account information.

My anti-virus software notified me that I had a virus.

Have your computer reviewed by an information technology professional at your business.

If you believe the virus affects your Paychex account, please contact your local Paychex branch.
Payroll support is available 24/7, 365 days per year.

Learn how to help reduce future risks to your online information.


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