A Commitment to Security

At Paychex, the safety and security of your personal and account information are among our top priorities.

1/5/18 - Paychex Security Update - Meltdown and Spectre Vulnerabilities

Our Part: How Paychex Protects You

We help keep your personal and account information secure by adhering to best practices in:

  • Technology

    We help protect against unauthorized access and alteration to customer data through the use of malware detection and prevention, firewalls, and other industry-standard technologies. Paychex encrypts sensitive information transmitted online and uses advanced technologies for information backup and recovery.

  • Physical and Workplace Safety

    We abide by industry best practices, policies, and procedures that cover the security of our workplaces, systems, and records.

  • Employee Training

    Only authorized personnel have access to confidential information. We require our employees to take information security training and implement this into their jobs every day.

Your Part: Keep Your Information Secure

Know what to look for and do when it comes to the safety and security of your information, employees, and your business.

  • Recognize Potential Risks

    We urge you to take all the necessary precautions when handling and protecting your company hardware, data, employees, and facilities.

  • Keep Login Credentials Confidential

    Your user ID, user name, password, picture, and pin code all represent keys that allow you to access your account information on our system. Do not disclose these credentials to others.

  • Use Logout Features

    After viewing your account or performing any transaction online, use the Log Out button when finished, and close your browser completely. This ensures that no one can view your account information after you've logged out.

If you believe an unauthorized party has accessed your account or information, please contact us immediately.

Get Security Help Now

Once you suspect potentially fraudulent activity, you must take action to safeguard your personal and account information. Review our examples and suggested next steps below. We also encourage you to review our recommended best practices for handling your account information.

Issue

Example

Next Steps

Paychex Package

There was a problem with my Paychex package delivery.

Contact your Paychex service provider.

Learn more about how we protect your information.

Online Accounts

I have questions about user accounts, application access, or settings.

Communications

I received a suspicious telephone call, text message, email, or letter from someone who claimed to be from Paychex.

Computer Viruses

I clicked on a link in a suspicious email.

I gave out my online account information.

My anti-virus software notified me that I had a virus.

Contact an information technology professional to have your computer reviewed.

If you believe the virus affects your Paychex account, please contact your Paychex service provider

Learn how to help reduce future risks to your online information.

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