Privacy & Security

A Commitment to Privacy and Security

At Paychex, the safety and security of your personal and account information are among our top priorities.

View Our Active Security Notifications

How we protect you

Our Part: How Paychex Protects You

We help keep your personal and account information secure by adhering to best practices in:

  • Privacy
    Your privacy and the privacy of the information you provide is important to us. We use reasonable care to protect your data from loss, misuse, unauthorized access, disclosure, alteration, and untimely destruction. We do not grant access to personal information about you except as otherwise set forth in our privacy policy. We do not share or sell personal information collected on the site with any third parties for their own marketing purposes. 

  • Technology
    We help protect against unauthorized access and alteration to customer data through the use of malware detection and prevention, firewalls, and other industry-standard technologies. Paychex encrypts sensitive information transmitted online and uses advanced technologies for information backup and recovery.

  • Employee Training
    Only authorized personnel have access to confidential information. We require our employees to have information security training and implement these practices every day.

  • Physical and Workplace Safety
    We abide by industry best practices, policies, and procedures regarding the security of our workplaces, systems, and records.

what you can do for security

Your Part: Keep Your Information Secure

Know what to look for and do when it comes to the safety and security of your information, employees, and business.

  • Recognize Potential Risks
    We urge you to take all the necessary precautions when handling and protecting your company hardware, data, employees, and facilities.

  • Use Logout Features
    After viewing your account or performing any transaction online, use the Log Out button when finished, and close your browser completely. This ensures that no one can view your account information after you've logged out.

  • Keep Login Credentials Confidential
    Your user ID, username, password, picture, and/or pin code all represent keys that allow you to access your account information on our system. Do not disclose these credentials to others.

Privacy Policy

Your privacy and the privacy of your information are important to us. We do not share or sell personal information collected on the site with any third parties for their own marketing purposes. 

How to Protect Your Information

Learn how you can protect yourself and your business from phishing scams, and get access to security resources including government agencies, credit bureaus, and consumer organizations.

Security FAQ

Get answers to common security questions, such as what to do when you receive a suspicious email, how Paychex protects your personal information, and whom to contact if you have an issue.

Report a security Issue

If you believe an unauthorized party has accessed your account or information, please contact us immediately.

Notification of a security update we are watching out for

Active Security Notifications

If you believe an unauthorized party has accessed your account or information, please contact us immediately.

Once you suspect potentially fraudulent activity, you must take action to safeguard your personal and account information. See what steps you can take to address specific examples, and learn some best practices for handling your account information.

Issue

Example

Next Steps

Paychex Package

There was a problem with my Paychex package delivery.

Contact your local Paychex branch.
Payroll support is available 24/7, 365 days per year.

Learn how you can protect your information.

Online Accounts

I have questions about user accounts, application access, or settings.

Contact Paychex Online Product Support (POPS) 8am to 8pm EST: 888-246-7500

Communications

I received a suspicious telephone call, text message, email, or letter from someone who claimed to be from Paychex.

Contact your local Paychex branch.
Payroll support is available 24/7, 365 days per year.

Computer Viruses

I clicked on a link in a suspicious email.

I gave out my online account information.

My anti-virus software notified me that I had a virus.

Have your computer reviewed by an information technology professional at your business.

If you believe the virus affects your Paychex account, please contact your local Paychex branch.
Payroll support is available 24/7, 365 days per year.

Learn how to help reduce future risks to your online information.

 

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