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Paychex launches Coronavirus Help Center, including tools to better understand funding available for your business
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The Coronavirus Help Center has information you need to help your business navigate during these unprecedented times.

Understand and apply for funding to help your business remain open, continue paying your employees, and recover from unplanned circumstances due to the COVID-19 pandemic with our easy-to-use online tool.

Access the Tool

Additionally, get details about the specific federal relief programs and refundable credits available through the Families First Coronavirus Response Act (FFCRA) and the Coronavirus Aid, Relief, and Economic Security Act (CARES), and other helpful resources to help you take care of your business and your people.

We recommend discussing these options with your accountant or trusted advisor to determine the best course of action to leverage the incentives available.

We’ve created a report that is currently available for Paychex Flex® users, clients not on Paychex Flex, and former clients to help make applying for a Paycheck Protection Program (PPP) loan simpler. Find more information about the PPP loan application process in our customer support section.



At Paychex, the safety and security of personal and account information are among our top priorities. Periodically, Paychex and associated entities become aware of fraudulent schemes that may impact its customers. As such, Paychex will provide an update of trends, within the Security section of its website. Furthermore, should a client ever gain knowledge that its login information has been compromised, they should contact the Fraud Department immediately.

The Fraud Department may be contacted at 833-299-0168.


Money transmission services are provided by Paychex Holdings, LLC in the following US jurisdictions. After contacting Paychex customer support, if you feel your complaint regarding Paychex Holdings, LLC’s money transmission service is unresolved, please direct your concern to your state as described below:

If after first contacting Paychex at 833-299-0168 you still have an unresolved complaint regarding money transmission services provided by Paychex Holdings, LLC, please contact the Texas Department of Banking at:

Texas Department of Banking

2601 North Lamar Boulevard

Austin, TX 78705