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Paychex launches Coronavirus Help Center, including tools to better understand funding available for your business
Coronavirus Help Center
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The Coronavirus Help Center has information you need to help your business navigate during these unprecedented times.

Understand and apply for funding to help your business remain open, continue paying your employees, and recover from unplanned circumstances due to the COVID-19 pandemic with our easy-to-use online tool.

Access the Tool

Additionally, get details about the specific federal relief programs and refundable credits available through the Families First Coronavirus Response Act (FFCRA) and the Coronavirus Aid, Relief, and Economic Security Act (CARES), and other helpful resources to help you take care of your business and your people.

We recommend discussing these options with your accountant or trusted advisor to determine the best course of action to leverage the incentives available.

We’ve created a report that is currently available for Paychex Flex® users, clients not on Paychex Flex, and former clients to help make applying for a Paycheck Protection Program (PPP) loan simpler. Find more information about the PPP loan application process in our customer support section.

Client Admin Support Options

*For your security, please do not submit confidential information via email

I need help with:

Paychex Flex Login

888-246-7500

Monday - Friday, 8 a.m. - 8 p.m. ET

Payroll Help

Contact a Local Branch

Payroll support available 24/7, 365 days per year.

Time & Attendance Help

Time and Labor Online

866-933-3185 - Option 4

Hours of Operation
Mon - Fri, 8:00 am - 8:00 pm ET

Stratustime/Flex Time

866-933-3185 - Option 3

Hours of Operation
Mon - Fri, 8:00 am - 8:00 pm ET

Essentials

844-423-4013

Hours of Operation
Mon - Fri, 8:00 am - 8:00 pm ET

PST1000/Time in a Box/TrueShift

877-234-1851

Hours of Operation
Mon - Fri, 8:00 am - 8:00 pm ET

Paychex Insurance Agency Help

COBRA / Health and Benefits

800-472-0072

Hours of Operation

Mon - Thur, 8:00 am - 8:00 pm ET

Friday, 8:00 am - 6:00 pm ET

Property & Casualty

877-266-6850

Mon - Thur, 8:00 am - 8:00 pm ET
Friday, 8:00 am - 6:00 pm ET

Health and Benefits Help

800-741-6277

Hours of Operation

Mon - Fri, 8:00 am - 8:00 pm ET

Paychex HR Essentials Help

877-405-5877

Hours of Operation

Mon - Fri, 8:00 am - 8:00 pm ET

Retirement Help

Online or Web

Log in to www.paychexflex.com and access the Help Center & Chat options by selecting the question mark icon on any page.

800-472-0072

Hours of Operation

Mon - Fri, 8:00 am - 8:00 pm ET

COBRA Help

800-472-0072

Hours of Operation

Mon - Thur, 8:00 am - 8:00 pm ET

Friday, 8:00 am - 6:00 pm ET

Flexible Spending Account Help

800-472-0072

Hours of Operation

Mon - Fri, 8:00 am - 8:00 pm ET

HR Online Help

800-820-5810 - Option 1

Hours of Operation

Mon - Fri, 8:00 am - 8:00 pm ET

General Ledger Service Help

877-456-6317 Option 2

Hours of Operation

Mon - Fri, 8:00 am - 8:00 pm ET

MyPaychex Help

877-281-6624

Hours of Operation

Mon - Fri, 8:00 am - 8:00 pm ET

Employer Shared Responsibility (ACA) Reporting

800-472-0072

Hours of Operation

Mon - Fri, 8:00 am - 8:00 pm ET

For additional support options, call 833-299-0168