Skip to main content

Client Admin Support Options

Support during COVID-19

*For your security, please do not submit confidential information via email


I need help with:

Paychex Flex Login

Contact your customer representative or call 833-299-0168

Paychex Flex Login instructions

Payroll Help

Contact a Local Branch

Payroll support available 24/7, 365 days per year.

Time & Attendance Help

Time and Labor Online

866-933-3185 - Option 4

Hours of Operation
Mon - Fri, 8:00 am - 8:00 pm ET

Stratustime/Flex Time

866-933-3185 - Option 3

Hours of Operation
Mon - Fri, 8:00 am - 8:00 pm ET

Essentials

844-423-4013

Hours of Operation
Mon - Fri, 8:00 am - 8:00 pm ET

PST1000/Time in a Box/TrueShift

877-234-1851

Hours of Operation
Mon - Fri, 8:00 am - 8:00 pm ET

Paychex Insurance Agency Help

COBRA / Health and Benefits

800-472-0072

Hours of Operation

Mon - Thur, 8:00 am - 8:00 pm ET

Friday, 8:00 am - 6:00 pm ET

Property & Casualty

877-266-6850

Mon - Thur, 8:00 am - 8:00 pm ET
Friday, 8:00 am - 6:00 pm ET

Property & Casualty

Email Us

Certificate of insurance form

Health and Benefits Help

800-741-6277

Hours of Operation

Mon - Fri, 8:00 am - 8:00 pm ET

Paychex HR Essentials Help

877-405-5877

Hours of Operation

Mon - Fri, 8:00 am - 8:00 pm ET

Retirement Help

Online or Web

Access your Paychex Flex account & chat with a live representative.

Email Us

800-472-0072

Hours of Operation

Mon - Fri, 8:00 am - 8:00 pm ET

COBRA Help

800-472-0072

Hours of Operation

Mon - Thur, 8:00 am - 8:00 pm ET

Friday, 8:00 am - 6:00 pm ET

Flexible Spending Account Help

800-472-0072

Hours of Operation

Mon - Fri, 8:00 am - 8:00 pm ET

Email Us

HR Online Help

800-820-5810 - Option 1

Hours of Operation

Mon - Fri, 8:00 am - 8:00 pm ET

General Ledger Service Help

877-456-6317 Option 2

Hours of Operation

Mon - Fri, 8:00 am - 8:00 pm ET

Email Us

MyPaychex Help

877-281-6624

Hours of Operation

Mon - Fri, 8:00 am - 8:00 pm ET

Employer Shared Responsibility (ACA) Reporting

800-472-0072

Hours of Operation

Mon - Fri, 8:00 am - 8:00 pm ET

Email us

For additional support options