AI at Paychex
Paychex’s AI-powered HCM platform gives you more of you. Before AI, there was only so much you could get done in a day.
Today, Paychex weaves AI throughout its workstreams and people operations, giving you more time back in your day. Our proactive insights and actionable advice are personalized to your role and can boost productivity, whenever and wherever you need it. Now, your business can scale because you can scale the value you bring to your organization.
Our Approach to AI Amplifies Your Ability To:
Achieve Desired Outcomes, Faster
With AI embedded throughout key payroll and HR touchpoints and workflows, you have the ability to make decisions and implement plans faster and more efficiently throughout your business.
Expertise Everywhere
No more bottlenecks or lost institutional knowledge when your people retire or move on to another opportunity. The expertise you need to run your business is there – at your fingertips – everywhere and anywhere you need it.
Surprise & Delight Employees
From hire to retire, AI can help you deliver a superior employee experience. Working for your company will be more streamlined, intuitive, and ultimately rewarding.
AI Ethics at Paychex
As a World’s Most Ethical Company, our commitment to ethics and integrity are at the center of everything we do. The following H.E.A.R.T approach ensures we are staying true to that commitment when developing and delivering AI solutions to our customers and their employees.
(H)uman-centered
Paychex believes that people bring unique value, insight, empathy, and good judgement to their jobs, especially in HR. That’s why our vision of AI places humans squarely in the center and our design of AI solutions are intuitive and easy to use.
(E)thical
Paychex is guided by our code of conduct, overall company Guiding Principles, and ESG Initiatives. We have formally established dedicated teams and frameworks to oversee the ethical and responsible use of AI within the organization and within our product.
(A)ccountable
We proactively monitor emerging best practices and regulations to ensure the AI systems our employees are using and those they are building for customers are created in accountable, responsible ways.
(R)eliable
We are committed to building AI systems designed for consistent performance and accuracy. Through rigorous testing and continuous quality monitoring, we’re always working to deliver reliable results, while appreciating the importance of keeping “humans in the loop.”
(T)ransparent
Our approach to AI innovation fosters transparency. While flawless explainability is an aspirational goal and not always a reality, it remains our guiding principle. We also recognize that bias can be an issue, and we strive to minimize and mitigate this risk in both the human and AI components of the system.