AI-Driven HCM Experience

Paychex is redefining HCM from a user-directed experience to an AI-powered one, where intelligence and expertise are infused into every interaction. This shift transforms AI from a tool into a trusted teammate that anticipates your needs, making workforce management smarter, more intuitive, and deeply connected to the needs of your business.

How Our AI Works for You

These foundational principles guide how we design and deliver AI that anticipates needs, streamlines workflows, and empowers smarter decision-making.

Business owner handling multiple business operations using paychex flex

Knowledgeable

Builds on Paychex expertise and rich dataset

woman talking on a video call with an HR consultant

Orchestrated

Coordinates across systems

A business owner previewing payroll to make sure it's accurate

Aware

Monitors for action

Independent

Acts without prompting

Collaborative

Completes user-delegated tasks

A business owner creates a cash flow management system

In-flow

Assists users in context

Personalized

Tailors guidance to users

Actionable

Nudges users into action

AI in Action, Delivering Results Today

We empower businesses of all sizes with enterprise-grade AI, turning rich data into deep insights and enhanced efficiency to deliver measurable results that help you compete, grow, and thrive.

AI Assistants

Provides instant self-service support for common HR and payroll questions through conversational AI. Guides users through complex processes like payroll management, benefits administration, and compliance tasks – right when they need help.

Recruiting Co-Pilot

Streamlines talent acquisition by integrating AI-driven search and engagement capabilities. Helps HR teams source, screen, and engage top candidates more efficiently, reducing time-to-hire.

Retention Insights

Identifies employees at risk of leaving before they walk out the door. Utilizes predictive analytics and workforce data to identify early warning signs, enabling you to take proactive action and retain top talent.

AI Insights

Answers workforce-specific questions instantly through a simple chat interface. Eliminates the need to download reports and manipulate data – HR leaders can just ask a question, refine with follow-ups, and get summaries or visualizations on demand.

Compliance & Employment Law

Navigates thousands of complex employment laws to create compliant documents and keep you informed of regulatory updates. Empowers both Paychex HR experts and clients to handle compliance matters efficiently and confidently.

Talent Development

Automatically generates role-based career progression paths and guided competency assessments. Maps employee skills to role expectations and recommends next steps for meaningful career growth.

Employee Engagement

Analyzes open-text survey feedback to surface insights, extract sentiment, and recommend actions that boost engagement. Also generates internal announcements, news, and articles to keep employees informed and connected.

Employee Onboarding

Automatically transforms resumes into complete employee profiles. Eliminates manual data entry, allowing new hires to focus on getting up to speed instead of filling out forms.

Payroll Processing

Deploys AI agents to process thousands of client payrolls via voice and email. Frees service teams from transactional tasks so they can focus on strategic advisory support that drives client business value.

AI Ethics at Paychex

As a World’s Most Ethical Company, our commitment to ethics and integrity are at the center of everything we do. The following H.E.A.R.T approach ensures we are staying true to that commitment when developing and delivering AI solutions to our customers and their employees.

(H)uman-centered

Paychex believes that people bring unique value, insight, empathy, and good judgement to their jobs, especially in HR. That’s why our vision of AI places humans squarely in the center and our design of AI solutions are intuitive and easy to use.

(E)thical

Paychex is guided by our code of conduct, overall company Guiding Principles, and Corporate Responsibility Initiatives. We have formally established dedicated teams and frameworks to oversee the ethical and responsible use of AI within the organization and within our product.

(A)ccountable

We proactively monitor emerging best practices and regulations to ensure the AI systems our employees are using and those they are building for customers are created in accountable, responsible ways.

(R)eliable

We are committed to building AI systems designed for consistent performance and accuracy. Through rigorous testing and continuous quality monitoring, we’re always working to deliver reliable results, while appreciating the importance of keeping “humans in the loop.”

(T)ransparent

Our approach to AI innovation fosters transparency. While flawless explainability is an aspirational goal and not always a reality, it remains our guiding principle. We also recognize that bias can be an issue, and we strive to minimize and mitigate this risk in both the human and AI components of the system.

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