Contact Us

Paychex is proud to provide 24/7, U.S.-based customer support. We are ready and available to help you via phone, email, and chat. 

We have approximately 100 locations across the U.S. and Europe, and more than 15,000 employees who are dedicated to providing service and support wherever your business is located.  

Depending on the services you’re interested in, we will work with you to gather the necessary information to get you started as soon as possible. For example, if you’re switching to Paychex payroll services from another provider, you can typically get up and running within 24-48 hours. We’ll work with you to collect the necessary paperwork and balance your year-to-date payroll data. And to make the switch even faster, we’re often able to help pull your data directly from your previous payroll company's system. 

Please be aware that depending on the situation, we may not be authorized to speak with you. For this reason, please first contact your employer or on-site administrator before contacting Paychex. You can also visit our customer employee support page for information about logging in to your accounts, where you can find your W-2, and more.  

Please visit our customer support page for help regarding your services, including specific ways you can contact us. You can also call 833-299-0168 for additional support options.  

Visit our login page to access Paychex Flex as well as our other Paychex systems, whether you are an administrator, business owner, employee, accountant, or financial advisor.