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NelsonHall Recognizes Paychex as a Leader in Payroll Outsourcing NEAT Report

February 13, 2018

Paychex, Inc., a leading provider of integrated human capital management solutions for payroll, HR, retirement, and insurance services, has earned recognition as a Leader in the 2017 NelsonHall Evaluation and Assessment Tool (NEAT) for Payroll Services.

Pete Tiliakos, principal analyst for NelsonHall, a leading global BPS and ITS research firm, said “Paychex has been recognized as a leader for its overall depth of payroll delivery capability and robust user experience, enabled through its Paychex Flex® cloud platform. Paychex’s investments in innovation and emphasis on mobile first, customer focus, and UX were supported by strong client satisfaction scores for their ability to meet current and future needs.”

This marks the second straight year that Paychex placed in the Leader quadrant of NelsonHall’s NEAT report for Payroll Services, which validates the company’s ability to deliver immediate benefit to buy-side organizations and an ability to meet clients’ future requirements. Altogether, NelsonHall evaluated 21 payroll vendors in its report.

In addition to earning a Leader distinction overall, NelsonHall also placed Paychex in its Leader quadrant in the following areas: (1) technology and user experience, (2) analytics and reporting, and (3) HR cloud integration.

“It’s an honor to earn this distinction from NelsonHall for our platform and the solutions we bring to over 600,000 businesses every day,” said Mike Gioja, senior vice president of IT and product development for Paychex. “We’re very proud that Paychex Flex has once again been recognized as an innovative and powerful tool that fuels the productivity of the business owner, HR administrator, and their employees.

“We continue to introduce new products and features within the platform, leveraging direct customer feedback and overall market demands as the source of our innovation,” Gioja added. “Paychex will continue to invest in a solution that enables users to do what they want, when they want, and on what device they want, ultimately empowering our customers to spend less time on administrative HR and payroll tasks and more time on growing their business.”

To learn more about Paychex’s payroll solutions, please visit:

Acerca de Paychex
Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, HR, retirement, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus on the growth and management of their business. Backed by 45 years of industry expertise, Paychex serves approximately 605,000 payroll clients as of May 31, 2017, across more than 100 locations and pays one out of every 12 American private sector employees. Learn more about Paychex by visiting, and stay connected on Twitter and LinkedIn.

About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in IT and business services. NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, all-original research, and is widely respected for the quality, depth, and insight of its analysis.