Vice President, Service
Ted Jordan serves as vice president of service at Paychex. In this role, he is responsible for leading client onboarding, account management and service delivery teams supporting our management solutions and Paychex Retirement Solutions clients. Jordan’s goal for Paychex is to lead the industry in client satisfaction by focusing strategically on client experience, operational excellence, and multi-channel service delivery. Moreover, his vision is to attract, develop, and retain a diverse and engaged workforce that delivers high-value service to Paychex clients.
Boasting more than two decades of experience leading service in high-transaction business, Jordan joined Paychex after nearly six years at the vice president level for Nationwide Insurance. He led two major service model transformations for one of the world's most comprehensive insurance and financial service companies. Prior to his time at Nationwide, Jordan served as an assistant VP of customer service at The Hartford and VP of operations at Prudential.
Jordan was the executive chair of the Paychex 2017 campaign for United Way of Greater Rochester. He received the 2017 Senior Champion Award from United Way and serves on the organization’s 100th-anniversary campaign cabinet. Jordan also serves on the board of directors for the Boys & Girls Club of Rochester. Jordan earned a Bachelor of Arts from the University of Pittsburgh and a Master of Business Administration from Temple University in Philadelphia, PA.