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Put People at the Center of Your HCM Strategy


Many successful companies find ways to put people at the center of their human capital management (HCM) strategies. But what does a people-driven HCM strategy look like? From committing to HCM from the top down to investing in technology that helps your employees, companies can take numerous steps in this direction. It all begins with a strategic focus on the workforce. Here are some ways that companies can put people at the forefront of their human resources efforts.

Work with Leaders and Management as Role Models

Employees and middle managers pay close attention to senior executives. The focus and behavior of the company's leaders is often a barometer of what's important in the company culture. Ensure that business leaders and managers are actively involved in the rollout and maintenance of your company's HCM strategy, whether that means embracing the use of technology in day-to-day workflows or actively discussing its importance with their teams. As employees see key managers focused on these priorities, it's easier for them to understand how HCM can have a positive impact at all levels of the organization.

Invest in Employee-Focused Tools

Many companies invest in technology as part of their HCM strategies. Focus on tools that offer a direct benefit to your employees and that serve your strategic goals. For example, automated time and attendance software can give executives access to more accurate data. It also streamlines time submission and helps to ensure your staff is paid for all the time that they work. Self-service tools can help to eliminate unnecessary administrative requests for your HR staff. They also empower workers to update and access HR data anytime they need to, providing more control over their personal information. The tools that support HCM at the strategic level often provide important benefits to the workforce as well.

Use Data to Identify Employee Relations Opportunities

HCM strategies use data to find opportunities for growth and improvement within the company. One important way to focus your HCM strategy on serving your team is to use data to identify ways to improve the employee experience. For example, what percentage of time off requests do you approve? More efficient scheduling software often enables companies to provide more flexible scheduling for workers. Are employees requesting benefits information in a certain format? By accessing data and analyzing it through the lens of improving the employee experience, you'll capture the benefits of HCM software from the ground up.

Many companies think of their HCM strategy at an operational level, as in how it could increase profits or productivity. Yet some companies have begun to gauge the success of their HCM strategy in terms of whether it delivers a better employee experience by putting people at the very center of the strategy they're implementing.


This website contains articles posted for informational and educational value. Paychex is not responsible for information contained within any of these materials. Any opinions expressed within materials are not necessarily the opinion of, or supported by, Paychex. The information in these materials should not be considered legal or accounting advice, and it should not substitute for legal, accounting, and other professional advice where the facts and circumstances warrant.
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