Updated on April 3, 2020

Coronavirus (COVID-19) Help Center

Our priority is to help you stay in business. If you have questions that aren’t answered here or need additional help, please get in touch at any time.

What you need to knowNavigating LegislationRecorded webinarsArticles

What you need to know

Government relief for your business

Helping you navigate your business through COVID-19

Use our online tool to better understand government funding programs that could help your business.

Find funding options

CARES Act

Several relief efforts are available to businesses, families, and individuals affected by COVID-19, including employee retention credits, delayed employer payroll taxes, and more.

Complete guide to the CARES Act

Paycheck Protection Program

You can access immediate funding for your small business through the CARES Act Paycheck Protection Program forgivable loans. 

Learn more about the Paycheck Protection Program

Families First Coronavirus Response Act (FFCRA)

The federal government has dedicated tens of billions of dollars for paid sick and family leave, unemployment insurance, free COVID-19 testing, and other measures to help Americans impacted by the crisis.

Complete guide to FFCRA

SBA Economic Injury Disaster Loan Program (EIDL)

The SBA is offering low-interest loans of up to $2 million to help businesses overcome the temporary loss of revenue they are experiencing.

Complete guide to EIDL

Taking care of your business

Documenting your policies

Communicate with your employees about key workplace issues and company policies using an employee handbook.

What to include in your employee handbook

Business continuity planning

You can’t control unexpected situations that disrupt your business. But having a continuity plan in place may help you recover.

Learn more about Business Continuity Planning

Taking care of your people

Paying employees

It might be a good time to consider alternative employee pay options, including direct deposit and pay-on-demand.

Payroll options for your business

Managing remote workers

Work-from-home setups can be a challenge for everyone. Consider some ways you can navigate remote working arrangements.

How to handle an offsite team

How Paychex is supporting customers

General operations

Includes answers around Paychex operations, general service information, who to contact, and more.

View Paychex operations FAQs

Processing payroll with Paychex

Questions and answers about running payroll, online options, and switching employee pay methods.

View payroll FAQs

Paychex HR Services

Find answers to common benefits questions and how to find HR support to help your business through COVID-19.

View HR services FAQs

Retirement plans

Includes information about 401(k) relief under the CARES Act, retirement plan loans options, and more.

View retirement plan FAQs

Health Insurance and workers' compensation

You may have questions about what’s covered as part of your Paychex benefits plan or insurance coverage during COVID-19. Review answers to some common questions.

View insurance FAQs

Information for accountants

What information is available about how to calculate the tax credits that businesses might be eligible for under the Families First Coronavirus Response Act?

In collaboration with Paychex, Wolters Kluwer hosted a free two-credit CPE webinar that covered detailed computations of the credit calculations, as well as information on how to determine which of your business clients (employers and self-employed individuals) qualify. View for the recording (Note: the recording is not eligible for CPE credit). Also, feel free to access our Accountant Knowledge Center (AKC) for a free self-study course that is eligible for CPE credit.

How will COVID-19 impact business, accounting, and financial reporting?

In collaboration with Paychex, Wolters Kluwer will host an April 29 webinar that discusses the impact of business closures on a company's liquidity, the effects on accounting processes such assessment of collectability of accounts, the increase in cyber risks because of a large remote workforce, and more. Register now (Space is limited)

Where can accounting professionals get updated news on regulatory issues and legislative developments?

The Accountant Knowledge Center will have a special section dedicated to COVID-19 developed by Wolters Kluwer. The section will include:

Paychex News Tracker: This free daily email news feed will cover legislative and regulatory developments at the federal and state levels that impact businesses across the United States. 

HR/Labor and Employment Payroll and Benefits Briefing: Continual briefings, available now, on key aspects of the stimulus package, including human resources, labor and employment law, and payroll benefits. 

State and Federal Employment Law Compare: This innovative tool, due in mid-April, can help you quickly compare multiple state employment laws in an easy-to-read chart. You'll receive summaries and full text of state and federal employment laws, regulations, executive orders, and case law.

Key Facts and Figures Card: Available in electronic copy only at paychex.com after the finalization of the third piece of the stimulus package legislation, this valuable tool provides quick reference information such as tax rates and deduction information.  

What if my clients or I have additional questions regarding COVID-19?

If you need more information about how to respond to COVID-19 and other disruptive scenarios:

  • Contact your Paychex representative

Recorded webinars

During these uncertain times, we know that many business owners are struggling with the financial impact of the COVID-19 pandemic. On March 27, the Coronavirus Aid, Relief, and Economic Security (CARES) Act was signed into law, offering a comprehensive relief package designed to help businesses keep running, and their workers employed, amid the health crisis.

If you’re looking for clarity on the Family First Coronavirus Response Act and what it means for your business, this informative webinar is for you.
In this recorded webinar, Alejandro Contreras, Director of Preparedness, Communication, and Coordination with the SBA, explains the details of the Economic Injury Disaster Loans program, reviews how businesses can begin applying for these loans, and answers audience questions.

Articles

The CARES Act's Paycheck Protection Program is making loans available to small businesses to encourage them to retain or rehire employees that have been furloughed. The loans will be forgiven if certain requirements are met.
As precursory guidance becomes available on the Families First Coronavirus Response Act, this page will reflect the information so businesses can see where the final guidance might be heading on how to implement the law.
This is a brief description of some of the aspects of the Coronavirus Aid, Relief, and Economic Security Act (CARES) omnibus bill, an appropriations package aimed at providing financial relief for businesses, families, and individuals.

Customer Support during COVID-19

We are here to help you respond and cope during the COVID-19 pandemic. Here are some ways to get in touch:

A letter from our CEO, Martin Mucci

Our systems are secure - from our IT infrastructure to our business processes - to help ensure the safety of the information we manage on your behalf, no matter where or how we are serving you.

Read the letter