Updated on July 8, 2020

Coronavirus (COVID-19) Help Center

As you continue to manage through the COVID-19 pandemic, know that our priority remains on helping you keep your business open and return to more normal operations. Whether it is solidifying your finances, helping your employees with new challenges, or understanding your state’s re-opening plan, our Coronavirus Help Center is aimed to give you the support and resources you need.

What you need to knowNavigating the re-openingLive and recorded webinars Articles

What you need to know

Today's top resources

Paycheck Protection Program

On Thursday July 2, the U.S. Treasury and the Small Business Administration released additional guidance on Paycheck Protection Program (PPP) loan forgiveness application. We are working through the information available to update our reporting and loan forgiveness calculations, if necessary. If your business is seeking funding, the PPP loan application deadline has been extended to August 8.

See the latest

Paycheck Protection Program loan expenses and forgiveness

Interactive PPP tool for businesses who are considering or have received funding through the SBA program.

Find out what you can expect with our PPP Loan Forgiveness Estimator

COVID-19 State by State Resources

Thumbnail of our interactive state map

View our interactive tool to find information to help navigate state guidance during the COVID-19 Pandemic.

State resources

Return to Work Guidance

What you should consider when recalling employees from furlough or rehiring.

Return to work resources

Navigating the Re-opening

A high-level interactive tool designed to help you manage the challenges related to your finances, your people, and your operations. View the tool

Legislation to support your business

Paycheck Protection Program Flexibility Act of 2020

This Act modifies certain provisions related to the forgiveness of loans under the PPP, including the length of your covered period as well as allowing recipients of loan forgiveness under the PPP to defer payroll taxes. Read about the PPP Flexibility Act

CARES Act: Benefits for businesses and individuals

Several relief efforts are available to businesses, families, and individuals affected by COVID-19, including employee retention credits, delayed employer payroll taxes, and more.

Complete guide to the CARES Act

Understanding Families First Coronavirus Response Act (FFCRA)

The federal government has dedicated tens of billions of dollars for paid sick and family leave, unemployment insurance, free COVID-19 testing, and other measures to help Americans impacted by the crisis.

Complete guide to FFCRA

Employee Retention Credit

Part of the CARES Act, the Employee Retention Credit is a fully refundable tax credit for employers equal to 50 percent of qualified wages (including allocable qualified health plan expenses) that Eligible Employers pay their employees.

How the employee retention credit works

Qualified businesses can take health plan expenses as qualified wages for the employee retention credit. To see example scenarios for businesses with 100 or fewer employees and businesses with more than 100 employees, visit COVID-19-Related Employee Retention Credits: Amount of Allocable Qualified Health Plan Expenses FAQs.

The Internal Revenue Service (IRS) released new guidance stating that after July 2, 2020, Forms 7200, Advance Payment of Employer Credits Due to COVID-19, that are filed must request a minimum credit amount of $25. Any credit advance requested on the form that totals less than $25 will not be processed by the IRS. Any credit advance under $25 can be claimed by reducing a future deposit or claimed on Form 941 at the end of the quarter.

Business preparedness

Guidelines for Opening Up America

The White House released guidelines that encourage states to  authorize the re-opening of America.

Learn more about the guideline details 

Documenting your policies

Communicate with your employees about key workplace issues and company policies using an employee handbook.

What to include in your employee handbook

Business continuity planning

You can’t control unexpected situations that disrupt your business. But having a continuity plan in place may help you recover.

Learn more about Business Continuity Planning

Resources to help your employees

Paying employees

It might be a good time to consider alternative employee pay options, including direct deposit and pay-on-demand.

Payroll options for your business

Managing remote workers

Work-from-home setups can be a challenge for everyone. Consider some ways you can navigate remote working arrangements.

How to handle an offsite team

Benefits of Direct Deposit

A significant disruption to everyday life such as the current COVID-19 pandemic may leave employees with financial uncertainty, among other anxieties. You may be able to help ease some of their worries by offering direct deposit, a safe and secure payment method that gets workers their earned wages quickly. 

Learn about the benefits of direct deposit 

HIPAA Law: What is Required?

Employers need to understand any applicable HIPAA rules – particularly during public health emergencies such as the COVID-19 (coronavirus) pandemic – and put the correct tools and protocols in place to protect their employees' health information. 

Learn more about HIPAA regulations for employers 

Creating a telecommuting policy

State and local mandates requiring non-essential employees to shelter in place have resulted in many workers working from home, possibly for the first time ever. Given such circumstances, a comprehensive telecommuting policy is essential for businesses that want to keep operations moving efficiently and effectively, all while making sure that employees are safe and stay on task.

Guide to creating a telecommuting policy

Benefits of an Employee Assistance Program

An employee assistance program, or EAP, is one example of how you can help employees resolve a variety of issues that contribute to stress, which in turn, may be adversely affecting their work performance and morale. This is important at any time, but particularly crucial during challenging situations such as a major work disruption or public health emergency.

Benefits of an EAP

Data Security Tips for Employees Working from Home

Cybercriminals aren't taking a break during the global COVID-19 (coronavirus) pandemic. As many U.S. employers ask that employees work from home to prevent exposure to the disease, businesses and individuals alike can become more vulnerable to the threats of malware, data breaches, and other efforts to ransom or steal data.

Data security tips

Employee Financial Wellness Program

Consider short- and long-term benefits of implementing a program. An employee’s morale, engagement, and productivity can be impacted by how well they manage money.

Read more about Employee Financial Wellness Programs.

Benefits of an Employee Assistance Program

An employee assistance program, or EAP, is one example of how you can help employees resolve a variety of issues that contribute to stress, which in turn, may be adversely affecting their work performance and morale.

Consider the benefits of an EAP program

Helpful information for Paychex clients

Applying for the Paycheck Protection Program (PPP) loan

The PPP provided significant financial incentives for small businesses to hold on to current employees and to bring back employees who had been laid off or furloughed. On July 4, 2020, President Trump signed into a law an extension of the PPP application period to August 8. Learn more about PPP loan forgiveness as well as other available funding options.

Applying for PPP loan forgiveness and maximizing loan forgiveness

We have a Loan Forgiveness Estimator that helps Paychex Flex clients generate data required to complete the SBA loan forgiveness application. We've developed an instructional sheet about how to use the estimator Learn about the process and this quick 10-minute video below.

 

Common business topics

  • Running payroll or switching employee pay methods
  • Common benefits questions and HR support
  • 401(k) relief and retirement plan loan options
  • Insurance coverage during COVID-19

Get more details in the Paychex Client FAQs

Resources for accountants

What information is available about how to calculate the tax credits that businesses might be eligible for under the Families First Coronavirus Response Act?

In collaboration with Paychex, Wolters Kluwer hosted a free two-credit CPE webinar that covered detailed computations of the credit calculations, as well as information on how to determine which of your business clients (employers and self-employed individuals) qualify. View for the recording (Note: the recording is not eligible for CPE credit). Also, feel free to access our Accountant Knowledge Center (AKC) for a free self-study course that is eligible for CPE credit.

Where can accounting professionals get updated news on regulatory issues and legislative developments?

The Accountant Knowledge Center will have a special section dedicated to COVID-19 developed by Wolters Kluwer. The section will include:

Paychex News Tracker: This free daily email news feed will cover legislative and regulatory developments at the federal and state levels that impact businesses across the United States. 

HR/Labor and Employment Payroll and Benefits Briefing: Continual briefings, available now, on key aspects of the stimulus package, including human resources, labor and employment law, and payroll benefits. 

State and Federal Employment Law Compare: This innovative tool, due in mid-April, can help you quickly compare multiple state employment laws in an easy-to-read chart. You'll receive summaries and full text of state and federal employment laws, regulations, executive orders, and case law.

Key Facts and Figures Card: Available in electronic copy only at paychex.com after the finalization of the third piece of the stimulus package legislation, this valuable tool provides quick reference information such as tax rates and deduction information.  

What if my clients or I have additional questions regarding COVID-19?

If you need more information about how to respond to COVID-19 and other disruptive scenarios:

  • Contact your Paychex representative

New Key Facts and Figures Card

This newly released Key Facts and Figures Card, authored by CCH - a Wolters Kluwer business - is a valuable tool that provides quick reference information that accountants will find useful regarding COVID-19.

Check out the new card

How do I access my clients PPP reports?

AccountantHQ allows you to access your client’s payroll and HR data including PPP reports. Log in here, or sign-up by clicking here.

Is there a minimum amount that can be requested on Form 7200?

Yes. The Internal Revenue Service (IRS) released new guidance stating that after July 2, 2020, Forms 7200, Advance Payment of Employer Credits Due to COVID-19, that are filed must request a minimum credit amount of $25. Any credit advance requested on the form that totals less than $25 will not be processed by the IRS. Any credit advance under $25 can be claimed by reducing a future deposit or claimed on Form 941 at the end of the quarter.

Ayudándole a navegar su negocio a través de COVID-19

Paychex se preocupa por usted y sus empleados. Este resumen de alto nivel proporciona información para ayudarlo a comprender lo que la legislación reciente podría significar para su negocio.

Revisar y comparar programas disponibles

Live and recorded webinars

Available in English

Workplace screening is an essential part of protecting employees from the COVID-19 virus, but it’s still relatively new. How does it work? What are the protocols to ensure accuracy? And what happens if an employee tests positive?

As New Jersey businesses adjust to reopening, they face a whole host of challenges – bringing employees back to work, new state guidelines, health and safety issues, and more. Watch this on-demand webinar as we discuss what the “new normal” will look for New Jersey businesses.

The COVID-19 pandemic has changed how we work more rapidly and intensely than anyone could ever have predicted. It has challenged assumptions about the work we do and how we do it. We’ve seen an acceleration in changing expectations from consumers, workers, and business leaders. And, a radical shift in mindset about how organizations make their employees feel valued and safe.

Articles to help business during COVID-19 pandemic

Available in English
As Ohio re-opens and businesses restore or start planning to restore operations, we at Paychex remain dedicated to serving you, your employees, and your business. Please see below for guidance and best practices around some common questions related to these new challenges for Ohio.
Return to Work Checklist Considerations for Illinois Employers While Preparing to Bring Employees Back to Work This is not an exhaustive list. It is an addendum to the Paychex Return to Work Checklist.
Considerations for Ohio Employers While Preparing to Bring Employees Back to Work This is not an exhaustive list. It is an addendum to the Paychex Return to Work Checklist.

Additional coronavirus resources

A variety of governmental agencies have created dedicated web pages to offer guidance on issues related to the coronavirus outbreak. Be sure to also check your local city, county and state websites for additional, up-to-date guidelines surrounding the COVID-19 pandemic.

Centers for Disease Control (CDC)

Workplace guidance, disinfection recommendations, and other resources for businesses and employers to respond to the coronavirus disease.

U.S. Department of Labor (DOL)

Guidelines and Q&A’s around the Families First Coronavirus Response Act (FFCRA) and the Fair Labor Standards Act (FLSA).

Equal Employment Opportunity Commission (EEOC)

Assistance with COVID-19 and anti-discrimination laws around hiring, non-harassment, and confidentiality of medical information.

World Health Organization (WHO)

Technical guidance for workplaces and institutions, as well as general information around population health and safety.

Small Business Administration (SBA)

Resources to help businesses, including the Paycheck Protection Program (PPP) and the Economic Injury Disaster Loan (EIDL) program.

Occupational Safety and Health Administration (OSHA)

Guidance for the control and prevention of COVID-19 in the workplace, including worker training and workplace decontamination.

Customer support during COVID-19

We are here to help you respond and cope during the COVID-19 pandemic. Here are some ways to get in touch:

A letter from our CEO, Martin Mucci

Our systems are secure - from our IT infrastructure to our business processes - to help ensure the safety of the information we manage on your behalf, no matter where or how we are serving you.

Read the letter

Paychex is committed to providing resources to the Spanish-speaking community. To ensure we are providing the most up-to-date and accurate information, some content on this website will be shown in English, and will be provided in Spanish when available.