Get the Whitepaper:

How Hospitality Businesses Are Innovating Out of the COVID-19 Pandemic

COVID-19 | Whitepaper
Last Updated: 04/12/2022

Get this free guide

As vaccines continue to roll out across the U.S. and the pandemic slows, people are returning to pre-COVID routines, and the hospitality sector is on track for a comeback. Americans are traveling again, restaurants are returning to total seating capacity, and resorts are seeing their rooms, eateries and spas fill. The pandemic's impact on the industry created far-reaching changes. What has emerged is an industry spurred by innovation driving post-pandemic recovery in new and different ways.

Survey Summary

Paychex studied input from business leaders in restaurant and travel service companies to learn about the adjustments businesses made to survive.

We Learned:

  • The most significant business challenges they faced in the past year;
  • Innovations that spurred business survival;
  • Technologies they adopted;
  • Support provided for employee wellness;
  • The value of working with a Professional Employer Organization; and
  • The long-term impact of the pandemic on the industry

* This content is for educational purposes only, is not intended to provide specific legal advice, and should not be used as a substitute for the legal advice of a qualified attorney or other professional. The information may not reflect the most current legal developments, may be changed without notice and is not guaranteed to be complete, correct, or up-to-date.

Recommended for you

Paychex partnership
Payroll, Outsourcing - Payroll | Article
Paychex Partnership Benefits
What does it mean to partner with us? Our customers often note the flexibility and reliability that our payroll solution provides, but those are just the beginning.
HR workplace trends to watch this year.
HCM, Human Resources | Article
5 Workplace Trends to Watch for in 2017
Workplace trends in 2017 will likely build on cultural and business environment developments that emerged in previous years, business experts say. Here's a look at five leading trends that may influence how business is conducted this year.
workplace injuries
Human Resources, HCM, Compliance | Article
Analyzing Which Industries, Occupations, and Groups Are Most Affected by Workplace Injuries and Illnesses
Far from being a rarity, workplace injuries cause American workers to miss millions of hours of hours in order to recuperate. But which industries and employees are most likely to be injured. Read more and get a better understanding of on-the-job injury trends in the U.S.
women on computer looking through pulse of 2021 pulse of hr results
Human Resources, Our Research | White Paper
2021 Paychex Pulse of HR Report: Leading in a New Era
A dramatic shift is underway in the structure and management of the workplace — and HR professionals are at the forefront of this evolution. As businesses approach a new way of working due to the COVID-19 pandemic, the fifth annual Paychex Pulse of HR Survey provides an in-depth look at how HR professionals are contributing to the success of the companies they serve during this transformative time.
employee talking with their manager on a video call
Human Resources, COVID-19, Our Research | Article
Employee-Manager Relations Amid COVID-19
Since the COVID-19 global pandemic forced many people out of their offices and into their homes, more than a third of Americans are working from home. For some companies and industries where working from home is possible, employees may never fully return to their office buildings – opting instead to allow their teams to work from anywhere.
osha requirements
Human Resources, Compliance | Article
An Introduction to OSHA Requirements for Small Businesses
Every business owner who values their employees' safety needs to be familiar with OSHA's requirements for small businesses. Here's a primer on what employers should know about what's required of them under OSHA.
Maintain Compliance Across State Lines
Human Resources | White Paper
The Great Divide: How to Maintain Compliance Across State Lines
Whether expanding your business, increasing the remote workforce, or just trying to work across multiple states, organizations know how growth can benefit the company. But before you decide to bring on employees who will work in other states or new localities, it’s important to understand the implications and applicable requirements of working in these jurisdictions.
self service whitepaper worx
Human Resources, HCM | Guide
At Your Convenience: Employee Self-Service Streamlines HR, Saves Money, Engages Staff
In an increasingly digital world, today's workforce has come to expect self-service applications on the job. Download the guide to learn how this shift has come to be, the benefits of self-service for employees and businesses, and how to up the odds of success for a self-service system.
Five misconceptions about benefits elections
HCM, Human Resources, Employee Benefits | Article
5 Common Misconceptions About Benefits Elections
Benefits are a critical part of an employee's compensation package. But there are a number of misconceptions about the benefits elections process. Let's take a closer look at the essentials for managing that process and five common misconceptions of which your employees and HR staff should be aware.

About Paychex

Paychex was founded over four decades ago to relieve the complexity of running a business and make our clients' lives easier, so they can focus on what matters most.

We provide: