How Hospitality Businesses Are Innovating Out of the COVID-19 Pandemic

As vaccines continue to roll out across the U.S. and the pandemic slows, people are returning to pre-COVID routines, and the hospitality sector is on track for a comeback. Americans are traveling again, restaurants are returning to total seating capacity, and resorts are seeing their rooms, eateries and spas fill. The pandemic's impact on the industry created far-reaching changes. What has emerged is an industry spurred by innovation driving post-pandemic recovery in new and different ways.

Survey Summary

Paychex studied input from business leaders in restaurant and travel service companies to learn about the adjustments businesses made to survive.

We Learned:

• The most significant business challenges they faced in the past year;
• Innovations that spurred business survival;
• Technologies they adopted;
• Support provided for employee wellness;
• The value of working with a Professional Employer Organization; and
• The long-term impact of the pandemic on the industry