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How Hospitality Businesses Are Innovating Out of the COVID-19 Pandemic

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As vaccines continue to roll out across the U.S. and the pandemic slows, people are returning to pre-COVID routines, and the hospitality sector is on track for a comeback. Americans are traveling again, restaurants are returning to total seating capacity, and resorts are seeing their rooms, eateries and spas fill. The pandemic's impact on the industry created far-reaching changes. What has emerged is an industry spurred by innovation driving post-pandemic recovery in new and different ways.

Survey Summary

Paychex studied input from business leaders in restaurant and travel service companies to learn about the adjustments businesses made to survive.

We Learned:

  • The most significant business challenges they faced in the past year;
  • Innovations that spurred business survival;
  • Technologies they adopted;
  • Support provided for employee wellness;
  • The value of working with a Professional Employer Organization; and
  • The long-term impact of the pandemic on the industry

* This content is for educational purposes only, is not intended to provide specific legal advice, and should not be used as a substitute for the legal advice of a qualified attorney or other professional. The information may not reflect the most current legal developments, may be changed without notice and is not guaranteed to be complete, correct, or up-to-date.

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