To our valued customers,
We at Paychex remain committed to helping businesses like yours navigate the impacts of the COVID-19 coronavirus. Paychex has been an industry leader and advisor to businesses for over four decades, with a staff of over 16,000 dedicated employees helping clients across the country meet their business needs. We’re actively monitoring the situation as it evolves and taking action to continue supporting you with the highest level of service and professionalism.
Our systems are secure – from our IT infrastructure to our business processes – to help ensure the safety of the information we manage on your behalf, no matter where or how we are serving you. We have you covered across more than 100 locations with redundant service, fulfillment, and data centers. And our established, comprehensive business continuity plan has allowed us to rapidly respond to the constantly changing needs of businesses and employees.
We built our business continuity plan to be ready for situations like this long before COVID-19. And we made it flexible, so we can take whatever steps are necessary to help with your top priorities. We’ll help you keep your business running and support your employees through new regulations and changing program requirements and opportunities being introduced by federal and state governments, such as paid sick leave and the Family and Medical Leave Act (FMLA).
Although local and state authorities have shut down businesses in certain locations, our people will continue to be available to you. We have teams around the country working hard to keep your payroll, HR, retirement, and insurance services running smoothly as the situation evolves. As you run payroll, we encourage you to help employees avoid a trip to the bank by setting them up for direct deposit or other electronic payment methods, such as paycards and Paychex Pay On Demand options. These give your employees easy access to earned wages in advance of payday at no additional cost to you.
As much as possible, we want your service experience to be business as usual. Please contact us in the same manner as you have done in the past. If you normally receive a call from Paychex, expect to receive a call on your regular day. We also continue to be the only company in our industry providing access to our specialists 7 days a week, 24 hours a day, 365 days a year by phone or through chat.
You may also contact us at firstname.lastname@example.org, or visit our customer COVID-19 support FAQs. We will be updating Paychex.com with new information as it becomes available. Please stay in touch with us so we can help you through this event.
Most importantly, know that we will get through this together. Paychex has more than 200 compliance experts working with federal, state, and local officials to interpret new programs and regulations – such as the Families First Coronavirus Response Act – and then determine how to support our customers and their employees. So, you can take appropriate steps to pay your employees and keep your business running.
Thank you for being a Paychex customer.
President & CEO