How to Turn Around Disengaged Employees or Culture
Disengaged employees are an increasing challenge for businesses. Gallup reports that just 34.1 percent of employees are engaged with their work. For leaders and HR teams striving to get maximum productivity out of their entire workforce, there are important questions about how to manage disengaged employees. More importantly, when you're dealing with a culture of active disengagement, what steps can you take to heal disconnects and re-engage your team?
Understand the Source of the Problem
Disengaged employees have to be evaluated at both the individual and group levels. There are overarching cultural or workforce issues that can impact engagement levels, such as systematically undercompensating workers, a toxic culture, or disengaged leadership. Yet there are factors that can also disenfranchise specific employees, such as unclear expectations or a lack of communication.
Use smart data collection to determine what's causing issues. Conduct surveys to look for company-wide trends. Appoint internal or external observers who can look at your situation from a fresh perspective. Have individual conversations with employees to better understand what's happening and how the situation can be repaired. When you identify the gap in expectations with unhappy employees and look for overall trends that could be contributing to this issue, you'll be well on your way to getting things back on track.
Realign Communications and Expectations
Once you understand what's driving employee dissatisfaction, it's possible to fix it. Leaders should focus on two crucial areas: communication and expectations. Discuss employee expectations early in the relationship, looking at what new hires expect and whether that aligns with what your company delivers. Have conversations with employees to track how they’re performing, and consistently recalibrate employee relationships when there's a disconnect.
Use HR Technology
The right HR technology can play an important role in keeping your employees engaged. For example, when an employee has a question about compensation or benefits, the ability to quickly and painlessly access that information can help alleviate their concerns. HR software also helps an employee access the criteria of future performance reviews or data from their most recent evaluation, which can help them stay on track. Simple tools such as mobile time and attendance tracking can help eliminate the day-to-day logistical frustrations that can build and lead employees to disconnect. Invest in the best human capital management technologies available to help stem the tide of employee disengagement.
If you're struggling with disengaged employees, it's important to recognize it and take action now. It's possible to turn around even the most challenging culture when you take the time to understand what's wrong, align your employee communications and expectations, and support your efforts with cutting-edge HR software.