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Paychex Reviews

Discover how Paychex Flex® is helping clients do what they do best — run their business.

Paychex has be recognized by G2 for our payroll and HR solutions

Why Customers Love Paychex

Exceptional Support Makes All The Difference – Our Paychex Team Feels Like An Extension Of Our Business
“The people we work with. We were fortunate to be assigned an exceptional team. If given the chance, I’d gladly hire them to work at our own company.”
Yelena Sivaya, CFO of Zenwise, LLC
Zenwise LLC
10-49 Employees
Exceptional Service
“Paychex has provided excellent service for us with Payroll, Taxes and Liabilities, Retirement Services, Health Insurance Benefits and Human Resource responsibilities. We are a small business that have been able to offer corporate benefits to our employees while maintaining a warm and friendly atmosphere. It truly helps us to have the best of both worlds!”
Marilou DiBagno - Southwest Florida Dental Group
Southwest Florida Dental Partnership
10-49 Employees
Continued Relationship With Paychex
“The Sr. client advocate assigned to our account has been instrumental to our continued relationship with Paychex.”
Mark Royack
ALLGRIND PLASTICS, INC.
10-49 Employees
Always Helpful, Quick Answers, And Easy To Use
“I like that Paychex establishes clear dedicated specialists to my account to assist. If I am not sure which individual to reach out to, our account manager helps me find answers and she's pretty quick about it too! Our payroll specialist and HR specialist have also been great to work with. Paychex has been great with pricing as well and we appreciate the partnership.”
Angela Chong
Wecan Wireless Inc
50-249 Employees
The Quick Replies And Solving Of Problems
“The staff assigned to us are quick to respond to calls or emails and are very helpful and patient.”
Anonymous
LA DIPERIE CENTRAL AVE ST PETERSBURG LLC
1-9 Employees
Wonderful Company And Great Help With Payroll And HR
“I like the convenience and help I get with my employees and the government contracts that require certified payroll. My agent is wonderful to help me learn and gives me great experience as we solve any problems that comes up.”
Cristie Peery
HIGHLANDER MASONRY & CONSTRUCTION, LLC
1-9 Employees
Very Happy With The Service
“Paychex onboarding and Payroll processing is very streamlined and easy to use. Our payroll specialist and client advisor always have the patience to explain things and answer promptly when we have a question.”
Cindy Jacobsen, Carmel Ambulance
The Carmel Volunteer Ambulance Corporation
10-49 Employees
Friendly, Knowledgeable And Eager To Resolve Any Issues You May Have
“Paychex is truly amazing! Everyone is extremely knowledgeable and eager to help!”
CHRISTIE GUARDIOLA-GOMEZ
THE J. GREGORY MYERS LAW FIRM, P.C.
10-49 Employees
Save Time And Money With Paychex
“We love the personal service and the variety of various features that immensely help our small company!”
Anonymous
SONDER MEDICINE INCORPORATED
10-49 Employees
Comprehensive, Friendly, Competent And Prompt
“They are truly a professional organization. The benefits offered are top-notch, the staff is competent, friendly, and prompt. If the main contact is not available, their backup reaches out to help any way they can. They remove all of the hassles, hurdles and legalese of running payroll and benefits, so we can focus on what's important...growing our business.”
Phil Prescott
WALKMED TECHNOLOGIES, LLC
1-9 Employees
Paychex Does An Exceptional Job
“The personnel at Paychex are professional. Their work is exceptional. You can reach out with any questions or problems and they respond quickly.”
Anonymous
Vickery Yamaha Inc
10-49 Employees
Paychex Is An 11 Out Of 10
“The online portal is so easy to use. If i ever have a question, someone is always there to respond. I love Paychex. Wish I would have used Paychex from the start of my business.”
Jamie M. Gillespie
Madlivent LLC
1-9 Employees

Trusted Reviews From Your Peers

“Easy to use and navigate. It was used weekly and was found to be simple, whenever there was an issue customer service would help. I wasn't apart of implementation but it was easy to navigate out.”

Full StarFull StarFull StarHalf Star

Le'Ondra W., Mid-Market (51-1000 emp.)
03/26/2026

Review provided by G2Crowd

“Their system is very user-friendly. Reports and documents are easy to access, and using the system doesn’t require much training, which makes it straightforward to get started.”

Full StarFull StarFull StarHalf Star

Nancy C., Small-Business (50 or fewer emp.)
03/10/2026

Review provided by G2Crowd

“I've been using the Paychex payroll services for my business since I opened my business over ten years ago. It's been a simple process as I report payroll info every two weeks, info is processed and deposits/checks are processed immediately. I'm notified by email when processing is complete and when checks are mailed.”

Full StarFull StarFull StarFull Star

Verified User, Insurance Company, 1-10 employees
03/09/2026

Review provided by Trust Radius

Join Approximately 800,000 Customers and Get Help Managing HR, Payroll, and Benefits