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Paychex Reviews

Discover how Paychex Flex® is helping clients do what they do best — run their business.

Awards for being easiest to use and a leader in different market segments

Why Customers Love Paychex

Exceptional Service
“Paychex has provided excellent service for us with Payroll, Taxes and Liabilities, Retirement Services, Health Insurance Benefits and Human Resource responsibilities. We are a small business that have been able to offer corporate benefits to our employees while maintaining a warm and friendly atmosphere. It truly helps us to have the best of both worlds!”
Marilou DiBagno - Southwest Florida Dental Group
Southwest Florida Dental Partnership
10-49 Employees
Exceptional Support Makes All The Difference – Our Paychex Team Feels Like An Extension Of Our Business
“The people we work with. We were fortunate to be assigned an exceptional team. If given the chance, I’d gladly hire them to work at our own company.”
Yelena Sivaya, CFO of Zenwise, LLC
Zenwise LLC
10-49 Employees
Continued Relationship With Paychex
“The Sr. client advocate assigned to our account has been instrumental to our continued relationship with Paychex.”
Mark Royack
ALLGRIND PLASTICS, INC.
10-49 Employees
Always Helpful, Quick Answers, And Easy To Use
“I like that Paychex establishes clear dedicated specialists to my account to assist. If I am not sure which individual to reach out to, our account manager helps me find answers and she's pretty quick about it too! Our payroll specialist and HR specialist have also been great to work with. Paychex has been great with pricing as well and we appreciate the partnership.”
Angela Chong
Wecan Wireless Inc
50-249 Employees
The Quick Replies And Solving Of Problems
“The staff assigned to us are quick to respond to calls or emails and are very helpful and patient.”
Anonymous
LA DIPERIE CENTRAL AVE ST PETERSBURG LLC
1-9 Employees
Wonderful Company And Great Help With Payroll And HR
“I like the convenience and help I get with my employees and the government contracts that require certified payroll. My agent is wonderful to help me learn and gives me great experience as we solve any problems that comes up.”
Cristie Peery
HIGHLANDER MASONRY & CONSTRUCTION, LLC
1-9 Employees
Very Happy With The Service
“Paychex onboarding and Payroll processing is very streamlined and easy to use. Our payroll specialist and client advisor always have the patience to explain things and answer promptly when we have a question.”
Cindy Jacobsen, Carmel Ambulance
The Carmel Volunteer Ambulance Corporation
10-49 Employees
Friendly, Knowledgeable And Eager To Resolve Any Issues You May Have
“Paychex is truly amazing! Everyone is extremely knowledgeable and eager to help!”
CHRISTIE GUARDIOLA-GOMEZ
THE J. GREGORY MYERS LAW FIRM, P.C.
10-49 Employees
Save Time And Money With Paychex
“We love the personal service and the variety of various features that immensely help our small company!”
Anonymous
SONDER MEDICINE INCORPORATED
10-49 Employees
Comprehensive, Friendly, Competent And Prompt
“They are truly a professional organization. The benefits offered are top-notch, the staff is competent, friendly, and prompt. If the main contact is not available, their backup reaches out to help any way they can. They remove all of the hassles, hurdles and legalese of running payroll and benefits, so we can focus on what's important...growing our business.”
Phil Prescott
WALKMED TECHNOLOGIES, LLC
1-9 Employees
Paychex Does An Exceptional Job
“The personnel at Paychex are professional. Their work is exceptional. You can reach out with any questions or problems and they respond quickly.”
Anonymous
Vickery Yamaha Inc
10-49 Employees
Ease Of Use
“We have used paychex for a few years. The platform is easy to use for employees and employers.”
Harvie H. Strickland
Cardiology & Medicine Associates Inc
1-9 Employees

Trusted Reviews From Your Peers

“The Paychex platform offers a flexible workspace for payroll and other routine HR needs for small offices and teams. The price point is competitive and their support team is typically very helpful. The reporting features are powerful and fit our organization's needs for our annual and quarterly reporting obligations.”

Full StarFull StarFull StarFull Star

Patrick C., Small-Business (50 or fewer emp.)
07/28/2026

Review provided by G2Crowd

“Paychex has taken a big load off my plate. I also feel that employees have more control over how they connect with payroll services and the extra features available to them.”

Full StarFull StarFull StarFull Star

Verified User in Manufacturing, Small-Business (50 or fewer emp.)
07/28/2026

Review provided by G2Crowd

“The system is very easy for both employees and administrators to learn and use. The time and attendance module offers different ways to complete the same tasks, such as reviewing and editing time cards, which makes the process more efficient. The system also flags exceptions so you know what needs to be addressed. The canned reports available are flexible enough to meet our specific needs. PayChex Flex provides alerts for our compliance requirements as well. It’s also very easy to save and share documents with employees, which eliminates the need for multiple paper copies.”

Full StarFull StarFull StarFull StarHalf Star

Allegra F., Mid-Market (51-1000 emp.)
07/28/2026

Review provided by G2Crowd

Join Approximately 800,000 Customers and Get Help Managing HR, Payroll, and Benefits