Eliminating HR Chaos Helped Pinnacle Healthcare Peak

"The time that I'm saving — the features in Paychex are so amazing — I now can focus on making other parts of the practice more advanced.”

– Samantha Orsini, Administrative Director

Challenge

Managing HR across two separate entities — Pinnacle Healthcare System and Alliance Practice Management—created limitations because of fragmented systems and inconsistent documentation practices. Without centralized recordkeeping, critical employee documents were missing, which left the organization exposed to compliance risk and rising inefficiencies.

How Paychex Helped

The Paychex PEO provides a team of individuals, including HR Business Partner Stephanie Lobisch who offered training and guidance, along with a client advocate and payroll specialist to help reduce the administrative burden on leadership. An integrated platform streamlined onboarding while employees gained access to self-service through the Paychex portal and mobile app to view their pay stubs, timecards, PTO balances, and 401(k) contributions. This cut down on the time Samantha had to spend answering those questions.

Success Strategy

Since its 2021 transition to Paychex from its previous provider, Pinnacle has built a stronger HR foundation grounded in documentation, compliance, and employee self-service. Samantha Orsini has found more time to focus on recruiting prospects, training her staff, and career development initiatives. By switching providers, Pinnacle has even been able to save money with Paychex’s flat-fee model instead of ADP’s variable, percentage-based payroll fees.

"That is the best part of Paychex. [Our HR Business Partner] is very intelligent, she's honest with us, and she's got this amazing knowledge about HR compliance. … None of us are educated in HR, but we've gained so much experience and knowledge because of her.”

– Samantha Orsini, Administrative Director