A Better Payroll Service Experience

A Better Payroll Service Experience

Exceptional service has been a Paychex hallmark from the beginning, and we're building on that legacy with an innovative service model built around flexibility and choice.

When you become a Paychex client, you'll be supported by knowledgeable, responsive service providers — including a specialist dedicated to your business — whom you can interact with as much or as little as you'd like. So even if you choose to handle payroll entirely yourself, you can rest easy knowing that help is a call, click, or swipe away should you ever need it.

Payroll Specialist

When clients are asked what they like best about working with Paychex, many mention their dedicated payroll specialist by name. Serving as your single point of contact for all payroll and tax needs, payroll specialists have extensive knowledge in serving the needs of small businesses.
Margaret Hathaway
"I have the incredible privilege of assisting our clients with a crucial part of their business — paying their employees."
Margaret Hathaway,
senior payroll specialist

Dedicated Service Center

Need assistance after business hours? The Dedicated Service Center (DSC) is here to help. The DSC is a team of Paychex employees who work after-hour shifts to provide 24/7 coverage for clients needing support. They can be reached by phone, email, and social media channels.
Angelita Fong
"By giving clients the option for 24/7 service, we're giving them flexibility to manage payroll on their terms."
Angelita Fong,
Dedicated Service Center team lead