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Paychex Advances to Leaders Quadrant in 2015 Gartner Magic Quadrant for Payroll BPO Services

September 21, 2015

Paychex, Inc., a leading provider of payroll, human resource, insurance, and benefits outsourcing solutions for small- to medium-sized businesses, has been recognized as a Leader in the July 2015 Gartner Magic Quadrant for Payroll Business Outsourcing (BPO) Services, advancing from its Challenger position in 2014.

The 2015 Magic Quadrant evaluates the capabilities of 12 key providers of payroll BPO services across the globe. According to the report, “Leaders perform exceptionally well by having a clear vision of market direction and client needs and by actively building capabilities and competencies to satisfy clients and to sustain their leadership position. Leaders have superior market understanding, and they manifest it through marketing and sales strategies that both respond to and lead the market for these services. Leaders invest in continuous research and innovation in technology and payroll administration, have strong financial viability, and have customers who consistently testify to an extraordinarily positive relationship.”

“Over the past several years, Paychex has invested a significant amount of time and resources to better understand and respond to our clients and the technology they need to manage and grow their business with ease,” said Michael Gioja, senior vice president of IT, product management and development for Paychex. “With the recent launch of our cloud-based, integrated human capital management platform, Paychex Flex, we’re able to deliver a streamlined and integrated workforce management solution to a broader range of clients that gives them the features and functionalities they need today, with the ability to easily add the services they need as they grow and their needs change.”

Gartner shares that “reducing payroll administration cost and risk remains one of the top three drivers for payroll BPO buyers. Organizations worldwide — especially first-time buyers — continue to view payroll outsourcing as a way to reduce larger HR functional costs significantly and quickly through process efficiencies; improve the overall quality of their payroll administration through the introduction or expansion of employee and manager self-service; and utilize staff effort and expertise more efficiently once freed from routine administration responsibilities.”

Paychex’s innovative technology, mobility platforms and dedicated personal service supports Gartner’s data, empowering clients to focus on running their business rather than administrative tasks—a challenge many business owners face today. For more information on these services, visit www.paychex.com.

To view the 2015 Gartner Magic Quadrant for Payroll BPO Service report, click here.  

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Tracy Volkmann
Public Relations Program Manager
585-387-6705

Tracy Volkmann

Tracy Volkmann began working at Paychex in July 2014 and currently serves as the public relations program manager. In this role, she is responsible for research PR efforts, as well as all publicity for the company's technology solution, Paychex Flex, and supporting overall goals of the public relations department. Tracy is a graduate of St. Bonaventure University and has a background in collegiate athletic communications, having spent seven years at West Point.