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Paychex launches Coronavirus Help Center, including tools to better understand funding available for your business
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The Coronavirus Help Center has information you need to help your business navigate during these unprecedented times.

Understand and apply for funding to help your business remain open, continue paying your employees, and recover from unplanned circumstances due to the COVID-19 pandemic with our easy-to-use online tool.

Access the Tool

Additionally, get details about the specific federal relief programs and refundable credits available through the Families First Coronavirus Response Act (FFCRA) and the Coronavirus Aid, Relief, and Economic Security Act (CARES), and other helpful resources to help you take care of your business and your people.

We recommend discussing these options with your accountant or trusted advisor to determine the best course of action to leverage the incentives available.

We’ve created a report that is currently available for Paychex Flex® users, clients not on Paychex Flex, and former clients to help make applying for a Paycheck Protection Program (PPP) loan simpler. Find more information about the PPP loan application process in our customer support section.

Paychex Promise®

A business owner with peace of mind

What if…

  • Your customers don’t pay their bill on time?
  • You’re on vacation?
  • You need to run payroll today?

Paychex Promise provides the ultimate peace of mind for your business—protection against payroll interruptions, along with a full suite of services that helps business owners pay their employees, stay informed on the latest regulatory news, and much more.


Protection Against Payroll Interruptions

With Payroll Protection we provide you the flexibility to extend the collection of payroll funds from your bank account by up to seven days without interruption of services or insufficient fund charges to help clients better manage their cash-flow and withstand temporary cash-flow issues.

You drive the economy. You provide jobs and fund the dreams of others. What is a better representation of how much you care than payday? Make sure that is something you protect.

Paychex provides what others can’t, payroll protection−for your employees’ favorite day.

Additional Business Protection

Paychex offers fast, easy solutions for your unexpected business challenges:

  • No-Cost Same Day Payroll

    Process up to two same-day ACH requests each subscription year at no cost. This can be used to run a last-minute payroll, add an employee, correct pay, and more.

  • Building Business Credit

    We’ll send payment history to credit bureaus with the goal of building your business credit file and improving your ability to secure attractive financing terms.

  • Small Business Loan Center

    For non-payroll related financing needs, Paychex has options through external lending partner Biz2Credit® and their network of lenders, along with Biz2Credit’s comprehensive BizAnalyzer™ tool for monitoring the financial health of your business.

  • Payroll Fraud Hotline

    28% of small businesses experience fraud. Paychex offers access to a dedicated payroll fraud hotline to answer questions and assist with resolutions if an event occurs.

  • Regulatory Newsletter

    Shares monthly compliance information and regulatory news so you can stay informed on the key federal, state, and local regulatory issues impacting your business and workforce.

Answering your questions


How much does it cost to sign up for Paychex Promise?

Paychex Promise is completely free of charge for the first 3 months of service. After the 3-month period, the program is just $99 for an entire year. 

How do I get started on Paychex Promise? How soon can I use the service upon signing up?

As soon as we receive a signed addendum sent to paychexpromise@paychex.com you will be live on the program. To utilize payroll protection, we would need at least 4 successful payrolls ran. To utilize the free same day ACH payrolls at least 2 successful payrolls need to be ran.

What products are eligible for payroll protection?

Direct deposit, Readychex, and Taxpay are the only products eligible for payroll protection. Items such as garnishments and invoices will be debited from the account as normal.

How do I use payroll protection? Can I apply it to a payroll that I have already submitted?

The Paychex Promise team needs to be contacted well in advance to submitting payroll to use payroll protection. Payrolls that have already been ran, or are pending at the bank cannot have the debit delayed. Paychex Promise can be reached at 877-838-7950 option 5 or Paychexpromise@paychex.com.

Can I delay the debit more than 7 days? Is it 7 business days or do weekends count?

We cannot extend the collection date more than 7 days. We delay the debit 7 calendar days, weekends included. For example, if you typically have payroll on a Friday instead of seeing the debit one day prior you would see it the following Friday.

How do I reach the Paychex Promise team?

Paychex Promise can be contacted at 877-838-7950 option 5 via phone or paychexpromise@paychex.com via email.

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