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Peer Insights to Help SMBs Get Back to Business

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Whether your business is getting ready to re-open or if it remained open as an essential operation, one thing is for certain: the COVID-19 pandemic has changed what it looks like to conduct “business as usual.”

Paychex recently polled 300* randomly selected U.S. small and medium-size business owners to get a pulse on their business outlook, top priorities, operational changes, hiring trends, reopening concerns, and more amid the pandemic.

In this white paper, we share business insights based on what we’ve learned from your peers and provide recommendations on:

  • Ways to adapt your business model;
  • How to attract customers once you’re back to business;
  • Managing health and wellness as you reopen; and
  • Increasing operational efficiency by doing more with less as you rebuild.

*Paychex polled 300 randomly selected U.S. business owners with 2-500 employees. The survey was administered online by Bredin, a third-party research firm in four waves. Wave 1 was fielded April 17-20, 2020; Wave 2, April 24-27, 2020; Wave 3, May 1-4, 2020; and Wave 4, May 15-17, 2020. Results yielded a +/- 5.66% margin of error.


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About Paychex

Paychex was founded over four decades ago to relieve the complexity of running a business and make our clients' lives easier, so they can focus on what matters most.

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Paychex is committed to providing resources to the Spanish-speaking community. To ensure we are providing the most up-to-date and accurate information, some content on this website will be shown in English, and will be provided in Spanish when available.