A new conversational artificial intelligence system has the tech world talking, and the implications to your business and its customer service efforts could be a game-changer. ChatGPT has a user-friendly interface that goes beyond your average chatbot. It learns and through repetition and access to more data (even your writing samples), it can engage in dialogue, mimic your style, and deliver a human-like experience. Gene Marks shares more on this episode of the Week in Review podcast.
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