Specialized Treatment Services Puts Its Trust in Compliance Guidance Offered by the PEO
As a substance use disorder treatment provider, Specialized Treatment Services (STS) operates in a highly regulated environment. Compliance is paramount, as is staying on top of the day-to-day HR administrative duties.
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Client
Denise Wagner, Program and HR Manager
Company
Specialized Treatment Services, Inc.
Employees
50-99
Industry
Healthcare Professional Services
Locations
Minneapolis, Minnesota
Solutions
"I’ll pick up the phone and it’s like, ‘Help—give me five minutes.’ I truly cannot do this job without (my HR Business Partner) Heather."
– Denise Wagner, Program Manager/HR Manager
Challenge
Denise helps oversee three facilities in the Minneapolis area with her sister while splitting her time between being a program manager and the HR manager. With the complexities involved in licensing and testing, along with regular audits from the Minnesota Department of Health, she needed help staying abreast of state employment laws such as paid leave and compliance mandates under the Americans With Disabilities Act, in addition to addressing employee questions and concerns.
How Paychex Helped
The Paychex PEO offers Specialized Treatment Services the ability to focus on employees by greatly reducing the hours required to handle the complexity of administrative tasks, from electronic onboarding and Form I-9 management. The ability of an employee to provide service could be delayed if these forms aren’t completed, so speed is of the essence. With the learning management system (LMS), Denise also sought to engage and train employees more thoroughly to help reduce the number of terminations and departures.
Success Strategy
With expert guidance on performance and conduct issues from HR Business Partner Heather Flack, streamlining onboarding with the electronic collection of forms, and a system that provides reminders when documents expire – a key safeguard – Denise says she can trust these audit-ready records. And trust is the cornerstone with STS, Inc., which has been with Paychex since 2009. Denise says the relationship has helped changed the company’s approach from reactive to proactive, and in the coming year, they plan to use our AI-enabled HR compliance software by SixFifty to rebuild and update their employee handbook.
"She has never steered us wrong. She doesn’t treat us like a number. She makes absolutely sure I understand — and she can see the question marks on my face when I don’t.”
– Denise Wagner, Program Manager/HR Manager
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