Senior Vice President, Service
John Gibson joined Paychex as senior vice president of service in May 2013, bringing with him more than 20 years of experience in HR solutions, technology, and business services. With a strong belief in seeing the world through the eyes of the customer, Gibson has been the chief advocate of the culture of service at Paychex. Leading the service organization to record client retention and satisfaction, he’s enriched the Paychex service model with 24/7 options, chat and social media support, and resources designed specifically for multi-product clients.
Prior to working at Paychex, Gibson was CEO of AlphaStaff, a national HR outsourcing provider for small and mid-sized businesses. Before joining AlphaStaff, Gibson was president of the HR management division of Convergys. In this role, he was responsible for the business unit that delivered comprehensive global HR solutions and outsourcing engagements for clients in 68 countries.
Gibson obtained a Bachelor of Arts degree from Indiana University. Additionally, he earned certifications through the executive development program at Northwestern University’s Kellogg School of Management and the international business program of INSEAD, a global graduate business school. Active in the community, Gibson serves on the community investment board for the United Way of Rochester. He’s also on the board of directors for Hillside Children’s Center and the Alpha Sigma Phi Leadership & Educational Foundation.