President and Chief Operating Officer
John Gibson assumed the role of president and chief operating officer on December 1, 2021. In this position, he leads the daily operations of the company including sales, marketing, product management, as well as the service and operation of over 710,000 Paychex clients.
Gibson joined Paychex as senior vice president of service in May 2013. Prior to joining the company, he had more than 20 years of experience in HR solutions, technology, and business services. As the senior vice president of service, Gibson has led the service organization to record customer satisfaction and retention, he has enriched the Paychex service model with 24/7 options, chat and social media support, and added resources designed specifically for Paychex’s enterprise and HR outsourcing clients. He has also been instrumental in the company’s expansion internationally and in growing Paychex’s digital payroll and professional employer organization (PEO) businesses.
Before Paychex, Gibson served in senior executive positions at HR outsourcing and technology companies including Ameritech (now AT&T) and Convergys, where he served as president of the HR management division providing comprehensive global HR solutions to clients in 68 countries.
Gibson obtained a Bachelor of Arts degree – a double major – from Indiana University. Additionally, he earned certifications at Northwestern University’s Kellogg School of Management and the international business program of INSEAD, a global graduate business school. Active in the community, Gibson has served on the community investment board for the United Way of Greater Rochester and the board of directors of Hillside Family of Agencies.