President and Chief Executive Officer
John B. Gibson, Jr. assumed the role of president and chief executive officer in October 2022. Under Gibson’s leadership, Paychex has continued to innovate its technology and HR advisory solutions that deliver industry leading customer experiences. Paychex is a leading provider of integrated human capital management software solutions for more than 730,000 businesses and supports millions of employees who work for those businesses.
Combining software-as-a-service technology with customized service and advisory support, Paychex empowers business owners to focus on their success and helps them navigate the complexities of HR, payroll, and meeting the needs of their employees for quality benefits and workplace solutions.
Gibson was named president and chief operating officer in December 2021, leading the daily operations of the company, including sales, service, marketing, and product management. Under his leadership, Paychex completed its most successful fiscal year to date, surpassing more than $4.6 billion in revenue in fiscal year 2022.
Bringing more than 20 years of experience in HR solutions, technology, and business services, Gibson joined Paychex as senior vice president of service in May 2013. In that role, Gibson led the service organization to record customer satisfaction and retention, enhanced the Paychex service experience with 24/7/365 options, added a full spectrum of digital support capabilities, and expanded the relationship management and advisory support for Paychex’s enterprise and HR outsourcing clients. He was instrumental in the company’s international expansion and in growing Paychex’s digital payroll and professional employer organization (PEO) businesses.
Prior to Paychex, Gibson served in senior executive positions at HR outsourcing and technology companies, including Ameritech (now AT&T) and Convergys, where he served as president of the HR management division providing comprehensive global HR solutions to clients in 68 countries.
Gibson holds a Bachelor of Arts degree from Indiana University. He also earned certifications at Northwestern University’s Kellogg School of Management and the international business program of INSEAD, a global graduate business school. Active in the community, Gibson has served on the community investment board for the United Way of Greater Rochester and the Finger Lakes and the board of directors of Hillside Family of Agencies.