Caring for Our Employees
Our employees power our business with their deep commitment to our clients, communities, and each other. Every day, they work with their clients to create a world where people are the most important part of every business. They partner with each other to solve challenges and create innovative product solutions. And they do it all with a passion for service, respect, and integrity. In return, we support our employees’ total well-being, professional growth, and sense of community by investing in them.
Paychex is committed to offering our employees with a comprehensive and competitive benefit package to help keep our employees well and manage life’s twists and turns. In the U.S., benefits and well-being programs include medical/Rx, dental, vision, telemedicine, short- and long-term disability, Employee Assistance Program (EAP), paid family leave, transgender inclusive benefits, stress management, mindfulness training, resiliency training, and programs for weight loss and vaping and tobacco cessation.
To support the financial security of our employees, we regularly review salaries to ensure we’re staying competitive in the industry, and offer financial benefits to full-and part-time employees:
- 401(k) with a company match
- Employee stock purchase plan
- Scholarships for children of employees
- Personal financial education
- No-fee banking
- Tuition assistance
Approach to Benefits
Paychex benefit and well-being programs are designed to help us achieve our strategic objectives by:
- Maintaining programs that are affordable for employees and the company.
- Meeting the changing needs of a diverse workforce.
- Ensuring our programs make a positive difference in attracting, retaining, and engaging our workforce.
We also strive to provide comprehensive benefits at our international locations. In Germany, most benefits are determined by the government, and we offer a supplemental defined contribution pension program to full- and part-time employees. In Denmark, most benefits are also socialized. In India, while benefits like health and dental insurance aren’t typically required by law, Paychex employees and their dependents are eligible for coverage under the Paychex plan, with thecompany covering 50% of the total premium.
Taking Care of Employees in the COVID-19 Environment
As the COVID-19 pandemic continued throughout FY22, Paychex retained the policy adjustments we rolled out in the early days of the pandemic, helping our employees and their families receive the benefits and care they might need. These adjustments included:
Continuing the new Paychex Supplemental Pandemic Personal Leave program.
Starting January 2022, our pharmacy plan covers FDA-authorized at-home COVID-19 test kits at no cost, up to $12 per test.
As more employees began returning to our offices and the pandemic showed signs of moving behind us, we wanted to continue to ensure employees felt safe and supported. While we encouraged being vaccinated against COVID-19, we decided to also make testing convenient and affordable for our employees, so we provided test kits to our offices around the country.
World Class Training
Throughout our company’s more than 50-year history, we’ve been committed to providing our employees with the training needed to excel at their jobs. From functional training for payroll specialist and sales roles, to personal and professional development, to leadership development programs, our world-class training has earned us the distinction of being named to Training Magazine’s APEX award list of the Top Training Organizations more than 20 consecutive times.
The Right Way Training
The Right Way Training includes modules on Ethics, Non-harassment, and Security and Internal Controls. The annual training is scenario-based eLearning that puts the learner in the driver’s seat to identify and troubleshoot realistic scenarios that are customized based on sales or non-sales, and manager or individual contributor job roles. The training is completed by all employees including full-time, part-time and contract employees. Throughout the training program, the learner is provided with information on company policies: both within the training content itself, as well as in a downloadable PDF, with links to the site where all policies are located. The learner is recommended to reference the links to obtain the most current policy information. The training also calls out the Paychex values associated with each area.
Security and Internal Controls Module of the Right Way Training
In the Security and Internal Controls section, learners dive deep into data security issues, including identifying and reporting security incidents, as well as the dangers of phishing emails and business email compromise (BEC). There are also specialized security modules assigned to employees with specific functions, such as privileged user access, the handling of PHI, and even executive-level security training that are assigned in addition to the general security topics that address areas of security risk to the company. In addition, employees recognize the importance of identifying protected information including:
- HIPAA (Health Insurance Portability and Accountability Act)
- HITECH (Health Information Technology for Economic and Clinical Health Act)
- PHI (Protected Health Information)
- NACHA (National Automated Clearing House Association)
- PII (Personally Identifiable Information)
- PCI (Payment Card Information)
Other Training Modules of the Right Way Training
In the Non-harassment section, learners are guided on how to identify the different types of harassment (verbal, physical, and sexual), as well as protected characteristics and respect for others. The training provides definitions of Retaliation, Discrimination, and a Hostile Work Environment as they relate to the protected characteristics. As the learner is involved in making decisions based on scenarios presented, they are also being provided feedback on when and how to use the Paychex Problem-Solving Policy, in addition to viewing the Paychex Non-harassment and Sexual Harassment Prevention policies. The Paychex Problem-Solving Policy outlines the steps employees follow to bring problems, concerns, or suggestions to management’s attention. The Non-harassment section also includes role playing by the manager, employees, and co-worker roles in different situations. The Respect for Others section includes descriptions of Diversity, Inclusion, and Equity. The training also references legal protections (contacting law enforcement) and external remedies (United States Equal Employment Opportunity Commission) available to employees.
In the Ethics section, learners explore scenarios and policy-specific details related to anticorruption, conflict of interest, time reporting, and expense reimbursement. There is also a sales-specific scenario related to sales policies and procedures that is viewed by sales and sales support employees. There is an employee acknowledgement required for the Paychex Business Code of Ethics and Conduct and Conflict of Interest as well as resources for reporting unethical issues or concerns.
Policies Referenced in the Right Way Training
Policies referenced in the Right Way Training modules, which include a link to the policy and require employees to acknowledge that they have received, reviewed, and understand the policy:
- Paychex Code of Business Ethics and Conduct
- Conflict of Interest
- Problem-Solving Policy
- Non-harassment Policy
- Expense Policy
Policies referenced in the Right Way Training with a link to the policy included:
- HR4U site which includes many company policies
- Conflict of Interest
Policies referenced in the Right Way Training with no link included:
- Sales Policies—Market Segmentation
- Time reporting Policy
- Sexual Harassment Policy
Policy Content from these policies are referenced, however the policies are not listed within the training:
- Public Security Statement
- Personal Named User Accounts
- Personal Named User Accounts—Passwords
Performance review is performed using a formal required online process that generates discussion, celebrating achievement, planning for and agreement on future work. Paychex refers to it as a 4X4 discussion between an employee and their leader. It is a simplified performance development approach for driving greater results. The 4X4 creates a framework to stimulate and capture productive conversations between employees and their leaders. It’s about checking in, being here now, living our values, sharing achievement, clarifying objectives, removing obstacles, and looking forward to what’s next.
Talent Pipeline Development
Finding and retaining top talent is a priority and a key component of our FY23 company strategic plan. In this current economic environment of low unemployment and “war for talent”, it’s critical we have career path opportunities for our talent and ensure our employees know we value and encourage their development. Employees are looking for what’s next in their career and promoting career development plans and providing opportunities for upward movement makes the difference in our employees’ perception of career development. We are leveraging a new talent management program that helps us track and promote career mobility across the organization.
Paychex has implemented a cloud-based talent management platform that helps organizations attract, engage, hire, onboard, and advance top talent. The tool utilizes internal and external portals to find and connect candidates with Paychex. In addition, our new internal career site allows employees to create job searches based on preferences. When a new opportunity becomes available, employees are notified via email.
Paychex leadership development solutions align to experiences and competencies determined by executive leadership that are critical to delivering current and future outcomes and improving our leadership bench strength. Our Leadership Competency Model focuses on developing leadership behaviors and modern skillsets required to drive and achieve our company objective to build and retain an engaged and high-performing team.
Our programs consider the aspiring leader, the new leader, the front-line leader, the top talent leaders, and the established leader. In addition to our development programs, leaders can find training and resources easily and self-select their learning needs from a central webpage, to build and maintain career development plans. The site also offers a library of dynamically updated online resources (courses, books, videos, summaries, etc.) on a broad spectrum of topics.
Nondiscrimination Policies & Practices
Paychex is committed to a work environment in which all individuals are treated with respect and dignity. Each employee has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, Paychex expects that all relationships among persons in the office will be business-like and free of bias, prejudice, and harassment.
Paychex has developed this policy to ensure that all its employees can work in an environment free from unlawful harassment, discrimination, and retaliation. Paychex makes every reasonable effort to ensure that all concerned are familiar with these policies and are aware that any complaint in violation of such policies will be investigated and resolved appropriately.
Any employee who has questions or concerns about these policies is encouraged to talk with a member of their leadership team and/or human resources. These policies should not, and may not, be used as a basis for excluding or separating individuals of a particular gender, or any other protected characteristic, from participating in business or work-related social activities or discussions. In other words, no one should make the mistake of engaging in discrimination or exclusion to avoid allegations of harassment. The law and the policies of Paychex prohibit disparate treatment on the basis of sex or any other protected characteristic, with regard to terms, conditions, privileges, and perquisites of employment. The prohibitions against harassment, discrimination, and retaliation are intended to complement and further those policies, not to form the basis of an exception to them.
Harassment on the basis of any protected characteristic is strictly prohibited. Under this policy, harassment is verbal, written, or physical conduct that denigrates or shows hostility or aversion toward an individual because of his or her race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, citizenship, genetic information, or any other characteristic protected by law, or that of his or her relatives, friends, or associates, and that: a) has the purpose or effect of creating an intimidating, hostile, or offensive work environment, b) has the purpose or effect of unreasonably interfering with an individual’s work performance, or c) otherwise adversely affects an individual’s employment opportunities. Harassing conduct includes epithets, slurs, or negative stereotyping; threatening, intimidating, or hostile acts; denigrating jokes; and written or graphic material that denigrates or shows hostility or aversion toward an individual or group that is placed on walls or elsewhere on the employer’s premises or circulated in the workplace, on company time, or using company equipment by email, phone (including voice messages), text messages, social networking sites, or other means.
Paychex encourages reporting of all perceived incidents of discrimination or harassment. It is the policy of Paychex to investigate such reports promptly and thoroughly. Paychex prohibits retaliation against any individual who reports discrimination or harassment or participates in an investigation of such reports.
Reporting an Incident of Harassment, Discrimination, or Retaliation
Paychex encourages reporting of all perceived incidents of discrimination, harassment, or retaliation, regardless of the offender’s identity or position. Individuals who believe that they have been the victim of such conduct should discuss their concerns with their immediate supervisor or human resources. In addition, Paychex encourages individuals who believe they are being subjected to such conduct to promptly advise the offender that his or her behavior is unwelcome and to request that it be discontinued. Often this action alone will resolve the problem. Paychex recognizes, however, that an individual may prefer to pursue the matter through the Problem-Solving Policy.
Equal Employment Opportunity
It is the policy of Paychex to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Paychex prohibits any such discrimination or harassment.
Paychex continues its commitment to ensuring pay equity for all employees.
Through the Paychex Employee Assistance Program (EAP), Paychex employees (along with their spouse and immediate family members) can get help through the whole continuum of behavioral health–related needs, including social determinants, managing stress, dealing with claims issues, finding providers, getting connected with digital tools, finding in-network facility options, and getting connected to clinical support if and when members need a higher level of care. All employees in our offices in the US have access to the EAP. We also partner with the Campaign to Change Direction and Give an Hour. The goal of the Campaign to Change Direction is to change the culture of mental health so that all of those in need receive the care and support they deserve.
Helping Employees Achieve All Dimensions of Well Being
The Paychex voluntary well-being program supports employees for making their health a priority and addresses the environmental and cultural factors that influence all dimensions of well-being, including physical, emotional, financial, community, and career.
Paychex takes every opportunity to cross-promote programs by creating partnerships with leaders and informal leaders (such as our pool of volunteer wellness champions) across the organization and leveraging communication vehicles such as email, newsletters, social media, home mailers, and mobile applications.
The Paychex Voluntary Well-Being Program Includes:
- Financial well-being
- Financial coaching
- Socially based, multi-week Fitbit wellness challenges
- Subsidized wearable Fitbit devices
- Workforce engagement, productivity, motivation, and satisfaction
- Flu shots
- Health coaching
- Best-in-class vaping and tobacco cessation options
- Voluntary on-site screenings and measurable outcomes related to health risk
- Full coverage of annual routine screening exams built into medical plans
- Virtual meditation and yoga classes
- Treadmill workstations
- Blood pressure kiosks
- Kurbo weight-loss program
- Healthy, delicious, favorably priced food in company cafeterias and vending machines
- Mindfulness-based stress-reduction programs
Protecting Employees’ Personal Health Information
The Paychex employee wellness program is a voluntary program available to all full-time employees. Part-time employees, employee spouses, and dependents are eligible to participate in some aspects of the program. The program is administered according to federal rules permitting employer sponsored wellness programs that seek to improve employee health or prevent disease. Paychex is required by law to assure the privacy and security of our workers’ personally identifiable health information. Paychex does not collect or receive personally identifiable health information through the wellness program. Paychex may receive aggregate information about the wellness program in order to enhance the program based on identified health risks in the workplace, and third-party vendors contracted by Paychex will never disclose any worker's personally identifiable health information either publicly or to Paychex. Employees’ health information is not sold, exchanged, transferred, or otherwise disclosed. Any third-party representative who handles employee information for purposes of providing employee services as part of the wellness program must abide by the same confidentiality requirements. Employees will not be discriminated against in employment because of the medical information they provide as part of participating in the wellness program, nor may the employees be subjected to retaliation if they choose not to participate.
Taking Time to Take Care
Paychex offers employees paid time off during the work day for activities that promote well-being, community involvement, physical activity, and mindfulness.
Time is given to employees for the express purpose of volunteering for a charitable organization in their community. Volunteer activity may be done individually or as part of a group, within or outside of Paychex.
Individualized online coaching based on health risk or personal interest. All employees are given 10–60 minutes as needed, with their manager’s approval.
One-on-one session on a single behavioral intervention (such as vaping and tobacco cessation support) that addresses health risks. All employees are given 10–60 minutes as needed, with their manager’s approval.
Mindfulness and Yoga
All employees are given 10–60 minutes as needed to practice with a live instructor with their manager’s approval.
On-site Health Screening
Comprehensive screenings and consultation for important markers of health.
Stress Management and Resilience Training
Individual resilience training through meQuilibrium with 10- to 30-minute sessions to learn how to better respond to moments of change or transformation.
Developing a Resilient Workforce
Through a partnership with meQuilibrium, Paychex delivers a scientifically proven system of training, content, analytics and services, proven to develop resilience throughout our workforce.