We are committed to providing our employees with a safe and comfortable working environment. With modern, well-appointed facilities, trained safety representatives, and robust ergonomics support, our employees have the tools they need to avoid accidents, injuries, and discomfort.
Policies, Practices, and Training Materials
Paychex is committed to providing our employees with a safe and comfortable working environment, and has a number of policies, practices, and training materials to help us accomplish this.
All employees can access the Safety and Ergonomics section of our internal website, which contains information, resources, and training to help them recognize and follow protocols when a potential safety concern may exist.
The site also includes links to safety manuals for both office and warehouse employees, which comply with OSHA guidelines and regulations. And online training in our Learning Management System (LMS) helps employees identify potential safety hazards and proper protocols to follow should one be recognized.
Representatives from various departments and individuals from facilities, human resources, real estate, and security are responsible for reviewing any safety-related concerns and discuss how we can continue to make Paychex an even safer place to work.
In addition, more than 170 trained safety champions across the U.S. assist their co-workers and local management when a safety matter exists or assistance is needed to address ergonomic discomfort.
All Paychex employees and vendors are required to complete a COVID-19 health attestation before entering a Paychex facility. Employees who do not feel well or exhibit COVID-19 symptoms during the day, are asked to notify leadership immediately. A COVID-19 intake form is completed by the employee or their manager. This is a confidential reporting process to assist our Leave of Absence group with following up with the employee to determine if they will need to take a leave of absence depending on the severity of their illness.
Process for Worker Reporting
The employee promptly reports the injury or ergonomic discomfort to Supervisor.
The supervisor ensures initiation of Reportable Event Form by employee. If the employee needs medical attention (other than an emergency), call Human Resources at 585-387-6200.
The supervisor and safety representative completes the accident investigation and identifies corrective actions as appropriate.
The supervisor ensures corrective actions are implemented and that their effectiveness is verified.
Triage Procedures for Safety Incidents
Call 9-1-1, then notify the receptionist and/or Security. Supervisor should contact the Paychex Safety Team at 585-387-6200. If needed, get the AED and follow any instructions given by the 911 operator
Urgent medical treatment needed (not life threatening)
The supervisor or manager calls a family member to take the employee for treatment.
Medical treatment needed (not urgent)
If there is an injury or ergonomic discomfort, call the Paychex Safety Team for guidance. In many states, the employer directs care to an occupational medicine provider (rather than the employee seeing their personal physician). If an employee is ill, they should go see the doctor, or the supervisor/manager can call a family member.
First aid treatment needed
Description of Worker Training on Occupational Health and Safety:
Safety Champion Training
Overview of the role of a safety champion.
Safety & Ergonomics at Work
Procedures and programs in place to ensure that employees are protected and empowered to handle emergencies and ergonomic discomfort when needed.
Completing a Workstation Evaluation
Help safety champions conduct more in-depth, accurate workstation assessments.
Instructs employees, supervisors, and managers how to prevent work-related injuries and how to report these incidents when they do occur.
Active Threat Training
Preparation and understanding what to do in an active threat scenario, knowing how to identify a potential threat.
Training Models Include
Safety Champions are required to complete training on an annual basis.
- Injury Prevention
- Safety and Ergonomics at Work
- Fire Safety and Egress
- Hazard Communication
- Paychex Safety Champions
All of these trainings are available to all employees.
Safety Reporting Process
Employees can alert the safety team to existing or potential safety concerns with a reportable event form and checklists for topics such as office safety, workstation ergonomics, and safe lifting to help our workplaces stay as safe as possible. The corporate safety team reviews and responds to every reportable event form and email received and works directly with local management and other departments to promptly address any concerns raised.
Employees may report anything in need of repair to their supervisor and can contact the corporate safety team directly to report potential safety hazards without fear of any sort of reprisal from management. They can also use an online form to report any injury they may have sustained, near miss they had, or if they refuse to work or want to remove themselves from what they feel is an unsafe or unhealthy work condition. Once reported, the situation is investigated and addressed with local management and/or appropriate departments.
We have installed automated external defibrillators (AEDs) in all locations and provide training for employees. Well-stocked first-aid kits are also available at all locations. We do not have our own on-site medical facility to treat our employees should they need medical attention. If an employee is injured at work, the corporate safety team will not share their medical diagnosis or any other specific medical or treatment details with their supervisor or manager, with the exception of any work restrictions that may be given.