Vice President, Service Operations
Bryan Hodge serves as vice president of service operations at Paychex. Inspired to make goals exciting and achievable for employees, Hodge leads research, analysis, and development efforts related to strategic innovations within the service organization, as well as the implementation of future growth and workforce initiatives. Hodge also manages electronic network services, emerging products, fulfillment and logistics, and the company’s real-estate portfolio.
Hodge joined Paychex in 2002 through the acquisition of Advantage Payroll Services, bringing with him valuable leadership experience in client service, talent acquisition, multi-unit expansion, and mergers and acquisitions. In his time with Paychex, Hodge has served as branch manager, vice president of Eastern operations, and vice president of service. In 2015, he led the implementation of a new service model strategy for the company. Before coming to Paychex, Hodge spent 15 years in senior leadership roles in the retail industry with Limited Brands, G.H. Bass, Inc., and CVS Pharmacies.
Hodge is currently completing his MBA at the University of North Carolina Kenan-Flagler Business School. He holds a certification in Leadership for Extraordinary Performance from the University of Virginia’s Darden School of Business, and he earned a Bachelor of Science degree in marketing from the University of Massachusetts.